🚚 Fast, Reliable & Fully Tracked Shipping

Every order is dispatched using Royal Mail Tracked 24 or an equivalent fully tracked service, giving you a real-time tracking link so you can follow your delivery every step of the way.

*Next working day delivery applies to eligible UK orders placed before our daily dispatch cut-off time. Delivery times are estimates and may occasionally be affected by courier delays, weather, public holidays, or other circumstances beyond our control.

1. Order Processing

We aim to process and dispatch all orders as quickly as possible.

• Orders are processed on UK business days (Monday to Saturday, excluding public holidays).
• Orders placed before 12:00 PM (UK time) are typically dispatched the same business day.
• Orders placed after the cut-off time, or on Sundays and public holidays, will be processed on the next business day.
• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

2. UK Delivery

We offer FREE tracked delivery on all UK orders.

• FREE standard tracked delivery on every UK order.
• Orders are shipped using Royal Mail Tracked 24 or an equivalent tracked courier service.
• Most UK orders are delivered on the next working day after dispatch.
• Deliveries are made Monday to Saturday (excluding public holidays).
• Full tracking details are provided once your order has been dispatched.

While the vast majority of UK deliveries arrive the next working day, delivery times are estimates and may occasionally take 1–2 working days due to courier delays, adverse weather, remote locations, or peak seasonal demand.

3. International Delivery

Europe

Most orders delivered within Europe arrive within 2–3 working days after dispatch using trusted international courier partners.

Rest of the World

Most international orders outside Europe are delivered within 7–10 working days after dispatch.

Please note:

• Shipping costs are calculated and displayed at checkout.
• All international shipments include tracking where available.
• Delivery estimates may vary depending on customs processing and the destination country.

Customs, Duties & Taxes

International orders may be subject to import duties, VAT, taxes, or customs clearance fees imposed by the destination country.

• These charges are not included in our product prices or shipping fees.
• Any applicable customs charges are the responsibility of the recipient.
• Customs authorities or courier companies may require payment before delivery.

If a shipment is delayed, refused, abandoned, or returned due to unpaid customs charges or failure to cooperate with customs authorities, shipping charges and any associated costs are non-refundable.

4. Delivery Restrictions

• We do not deliver to PO Box or BFPO addresses.
• Certain products may require additional verification before dispatch to comply with applicable regulations.
• Orders may be delayed if additional verification is required.

5. Delivery Issues

If your order is delayed, missing, damaged, or incomplete, please contact us as soon as possible.

To help us resolve your issue quickly, please include:

• Your order number.
• A description of the issue.
• Photographs of any damaged items or packaging (where applicable).

We will work closely with our courier partners to investigate and resolve delivery issues as quickly as possible.

6. Contact Us

If you have any questions about shipping, delivery times, or tracking, please contact us:

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)

Last updated: 28 April 2026

This Shipping Policy explains how CPAP Savers processes, dispatches, and delivers orders within the United Kingdom and internationally.

By placing an order with us, you agree to the terms outlined below.

💙 Shop With Complete Confidence

At CPAP Savers, we're committed to making your shopping experience simple, secure, and worry-free. If there's ever an issue with your order, our friendly UK support team is here to help.

Returns at a Glance

Buy with confidence: If we've made a mistake or your item arrives damaged or faulty, we'll make it right with a replacement or full refund.

Last updated: 14 July 2026

1. Change-of-Mind Returns

If you've changed your mind, you may return eligible items within 30 days of delivery.

To qualify for a refund:

• The item must be unused, unopened, and in its original sealed packaging.
• Products must be in a condition suitable for resale.
• Original delivery charges are non-refundable.
• Return postage is the customer's responsibility.
• We recommend using a tracked delivery service and keeping proof of postage.
• Once your return has been received and inspected, refunds are processed within 10 working days to your original payment method.

Returns requested after 30 days cannot be accepted unless the item is faulty and covered by the manufacturer's warranty.

2. Faulty, Damaged or Incorrect Orders

If something isn't right with your order, please contact us within 7 days of delivery.

This includes:

• Items damaged during transit
• Incorrect products received
• Manufacturing defects

In these situations, we'll arrange either:

• A free replacement, or
• A full refund

We'll also cover reasonable return postage costs, and where applicable, refund the original delivery charges.

If a fault develops after 30 days, your product may still be covered by the manufacturer's warranty. We'll gladly assist you with the warranty process wherever possible.

3. Hygiene & Medical Safety

For the safety of all customers, certain medical products cannot be returned once opened unless they are confirmed to be faulty.

This includes (but is not limited to):

• CPAP masks
• Mask cushions
• Tubing and hoses
• Filters
• Humidifier chambers
• Nasal or oral interface components

These restrictions comply with UK consumer hygiene regulations.

4. How to Arrange a Return

To request a return:

1. Email contact@cpapsavers.com with your order number and reason for return.
2. We'll confirm whether your return is eligible.
3. We'll provide return instructions.
4. Return the item with all original packaging, accessories, and manuals.
5. Once inspected, your refund will be issued to your original payment method.

5. Items That Cannot Be Returned

Unless faulty, the following items cannot be returned:

• Opened or used prescription medical devices (including CPAP machines)
• Opened CPAP masks and hygiene-sensitive products
• Opened consumables such as filters or straps
• Clearance or final-sale items
• Ex-display or refurbished products sold as final sale

6. International Returns

Eligible international returns are accepted.

Please note:

• Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
• Import duties, customs fees, and taxes are non-refundable.
• Refunds are processed once the returned goods have been received and inspected.

7. Returns & Refund Summary

8. Contact Us

If you need help with a return or refund, our support team is happy to help.

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)