All our products are covered by standard manufacturer warranties. Most CPAP masks and accessories include a 90-day warranty against defects, while CPAP machines generally include a 2 to 3-year warranty.

Free Next-Day UK Delivery: Orders placed before 3:00 PM GMT Monday to Friday are shipped same-day for next-day delivery.

30-Day Easy Returns: We offer a 30-day return policy for unopened and unused items in their original packaging.

Q1. What does the AirTouch™ F20 Full Face CPAP Mask include?

A. The mask includes 1 AirTouch™ F20 full face mask frame, 1 UltraSoft™ memory foam cushion (selected size), 1 adjustable headgear, 1 quiet-air elbow (airflow connector), and 2 magnetic headgear clips. It contains everything needed to assemble and use your AirTouch™ F20 full face CPAP mask.

Q2. Is this mask compatible with all CPAP masks?

A. No. The AirTouch™ F20 is designed specifically for the AirTouch™ F20 full face mask system. While many components are interchangeable with the AirFit™ F20 system, it is not compatible with other CPAP mask models.

Q3. What is the benefit of the UltraSoft™ memory foam cushion?

A. The UltraSoft™ memory foam cushion is designed to conform to your facial contours, providing a soft, comfortable seal while helping reduce facial pressure and mask marks during therapy.

Q4. Can I replace individual mask components?

A. Yes. Components such as the memory foam cushion, headgear, frame, and elbow can be replaced individually as they wear over time, helping maintain comfort and effective therapy.

Q5. Which CPAP machines is this mask compatible with?

A. The AirTouch™ F20 mask is designed for use with most CPAP, Auto CPAP (APAP), and BiPAP machines when connected using standard CPAP tubing.

Q6. Will this mask work with CPAP machines from other brands?

A. Yes. The AirTouch™ F20 mask is compatible with most CPAP, APAP, and BiPAP machines that use standard CPAP tubing. Compatibility depends on using the appropriate tubing and your existing machine setup.

Q7. What type of CPAP hose is compatible with this mask?

A. The AirTouch™ F20 connects through its QuietAir™ elbow, which attaches to standard CPAP tubing. It is compatible with both 22 mm standard tubing and 15 mm slim CPAP tubing, provided they are supported by your CPAP machine.

Q8. Is the QuietAir™ elbow included?

A. Yes. The mask includes 1 QuietAir™ elbow (airflow connector), which helps reduce noise while allowing easy connection to your CPAP hose.

Q9. Can I use this mask with a heated hose?

A. Yes. The AirTouch™ F20 is compatible with both standard and heated CPAP hoses, provided they are compatible with your CPAP machine.

Q10. How do I choose the correct cushion size?

A. Select the same UltraSoft™ memory foam cushion size as your existing AirTouch™ F20 mask (Small, Medium, or Large) for the best fit, comfort, and seal.

Q11. Are the magnetic headgear clips safe for everyone?

A. Magnetic clips provide quick and easy fitting. However, they should not be used by individuals with certain implanted medical devices (such as pacemakers, implantable cardioverter defibrillators, or other magnet-sensitive devices) or if advised against by their healthcare provider. Please follow the manufacturer's safety guidance.

Q12. Is the AirTouch™ F20 mask reusable?

A. Yes. The frame, headgear, elbow, and magnetic clips are reusable. The UltraSoft™ memory foam cushion is also reusable but should not be washed with water. Instead, wipe it daily with a CPAP mask wipe and replace it according to the manufacturer's recommended replacement schedule or when signs of wear appear.