Returns & Exchanges

CPAPSavers.co.uk – Returns & Refunds Policy
At CPAPSavers, your confidence matters. This policy explains when items can be returned, how refunds are handled, and what to expect if something goes wrong with your order.

1. Change-of-Mind Returns

  •  Unused and unopened products may be returned within 30 days of delivery.
  • Items must be sealed, unused, and in a condition suitable for resale.
  • Original delivery charges are non-refundable.
  • Return postage is the responsibility of the customer.
  • We recommend using a tracked service and keeping proof of postage.
  • Once received and inspected, refunds are processed within 10 working days.
  • Returns requested after 30 days cannot be accepted unless the item is faulty and covered under warranty.

 

2. Faulty, Damaged, or Incorrect Orders

If there is an issue with your order, please contact us within 7 days of delivery.
This includes:

  • Items damaged during transit
  • Products received in error
  • Manufacturing faults

In these cases we will arrange a replacement or a full refund. Return postage will be covered by CPAPSavers. Original delivery charges will also be refunded where applicable
If a fault develops after 30 days, the product may still be covered under the manufacturer’s warranty. We will assist you with the warranty process wherever possible.

 

3. Hygiene & Medical Safety Restrictions

Due to health and safety regulations, certain products cannot be returned once opened, unless they are confirmed faulty. This includes (but is not limited to):

  • CPAP masks and mask cushions
  • Tubing, hoses, and filters
  • Humidifier chambers
  • Nasal or oral interface components.

These restrictions are in line with UK consumer hygiene exemptions.

 

4. How to Arrange a Return

Email support@cpapsavers.co.uk with your order number and reason for return. We will confirm eligibility and provide return instructions. Items must be returned with all original packaging, accessories, and manuals. Refunds are issued to the original payment method once inspection is complete.

5. Items That Cannot Be Returned

The following are non-returnable unless faulty:

  • Prescription-only medical devices once opened or used (e.g. CPAP machines).
  • Clearance or final-sale items.
  • Opened consumables such as filters or straps.
  • Ex-display or refurbished products marked as final sale.

 

6. International Returns

Returns from outside the UK are accepted where eligible. Return shipping costs are the customer’s responsibility unless the item is faulty. Import duties, taxes, and customs charges are non-refundable

 

7. Returns & Refund - Quick Summary

 

 Situation Return Accepted? Refund Eligible? Conditions That Apply
Item is unused & unopened ✅ Yes ✅ Full refund Must be returned within 30 days in original sealed packaging. Customer responsible for return postage.
Item opened but unused ⚠️ Conditional ⚠️ Partial refund / store credit Subject to hygiene inspection; packaging must be intact
Item used (mask, tubing, etc.) ❌ No ❌ Not eligible Due to hygiene & health regulations
Faulty or defective product ✅ Yes ✅ Full refund or replacement Must report within 7 days with photo/video proof
Wrong item received ✅ Yes ✅ Full refund or replacement We cover return shipping
Change of mind ⚠️ Conditional ⚠️ Refund (minus shipping/restocking fee) Only if unopened and within return window


8. Contact Us


If you need help with a return or refund, we’re here to help:
📧 contact@cpapsavers.com
🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)