How To Claim VAT Relief


Eligible customers can benefit from 0% VAT on selected products designed for personal or domestic use. If you have a qualifying medical condition, you can easily claim VAT relief by completing a short declaration form—no complex paperwork required.

1

Add to Cart

Add eligible VAT relief items to your cart.

2

Confirm Eligibility

In your cart, tick the checkbox to confirm your eligibility and complete the short online declaration form.

3

Complete Purchase

Proceed to checkout—your VAT relief will be automatically applied to your order.

VAT Relief for Medical Devices (CPAP Masks & Accessories)

Overview

If you have a long-term illness or disability, you may be eligible to purchase certain medical devices, including CPAP masks and related accessories, at a reduced rate of VAT (0%) in the UK.

This page explains who qualifies, how to claim VAT relief, and the conditions that apply.

Who Qualifies for VAT Relief?

You are eligible for VAT relief if:

  • You have a chronic sickness or long-term medical condition (e.g., sleep apnea)
  • The condition requires the use of CPAP therapy or related equipment
  • The products are for your personal use only

A long-term condition generally means one that lasts, or is expected to last, 12 months or more.

Who Does NOT Qualify?

You are not eligible for VAT relief if:

  • You are purchasing on behalf of a business or for resale
  • The products are for general use and not specifically related to a medical condition
  • You do not have a qualifying long-term illness or disability

How to Claim VAT Relief (UK Customers)

To receive VAT relief:

  1. Add eligible products to your cart
  2. Complete the VAT Relief Declaration at checkout
  3. Confirm that:
    • You have a qualifying condition
    • The goods are for personal use

Once the declaration is submitted, VAT will be removed from your order total.

Important Declaration

By claiming VAT relief, you confirm that:

  • The information you provide is true and accurate
  • You are eligible under UK VAT law (VAT Notice 701/7)
  • You understand that making a false declaration may result in penalties

We are legally required to collect and store this declaration.

Orders from Outside the UK (EU & International Customers)

VAT relief rules differ outside the UK:

  • EU Customers: VAT is generally charged according to local regulations. UK VAT relief does not automatically apply.
  • You may be able to reclaim VAT locally depending on your country’s healthcare system—please check with your local authority.

We recommend consulting your local tax or healthcare authority for guidance.

Eligible Products

VAT relief applies to selected medical products, including:

  • CPAP masks
  • CPAP mask components (headgear, cushions, tubing)
  • Other accessories directly related to CPAP therapy

Not all products on our website qualify. Eligibility is clearly indicated on product pages.

Returns & VAT Adjustments

If you return a product purchased with VAT relief:

  • Your refund will reflect the VAT-free price paid
  • If eligibility cannot be verified, VAT may be deducted or charged retrospectively

Need Help?

If you are unsure whether you qualify or need assistance with your declaration, please contact our support team. We’re happy to help guide you through the process.

Legal Notice

This policy is based on current UK VAT legislation and guidance. We reserve the right to update this policy in line with regulatory changes.

📩 Contact Us

If you have any questions regarding your VAT relief application or pricing, shipment, or if your order hasn’t arrived within the expected timeframe, our support team is here to help.

📧 Email: contact@cpapsavers.com
📱 WhatsApp: +44 74388 74384
🕒 Support Hours: Monday to Saturday, 10:00 AM – 5:00 PM (UK time)


Shipping policy

🚚 Fast, Reliable & Fully Tracked Shipping

Every order is dispatched using Royal Mail Tracked 24 or an equivalent fully tracked service, giving you a real-time tracking link so you can follow your delivery every step of the way.

Destination Estimated Delivery Tracking
🇬🇧 United Kingdom Next Working Day* ✅ Included
🇪🇺 Europe 2–3 Working Days ✅ Included
🌍 Rest of the World 7–10 Working Days ✅ Included

*Next working day delivery applies to eligible UK orders placed before our daily dispatch cut-off time. Delivery times are estimates and may occasionally be affected by courier delays, weather, public holidays, or other circumstances beyond our control.

1. Order Processing

We aim to process and dispatch all orders as quickly as possible.

  • Orders are processed on UK business days (Monday to Saturday, excluding public holidays).
  • Orders placed before 12:00 PM (UK time) are typically dispatched the same business day.
  • Orders placed after the cut-off time, or on Sundays and public holidays, will be processed on the next business day.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

2. UK Delivery

We offer FREE tracked delivery on all UK orders.

  • FREE standard tracked delivery on every UK order.
  • Orders are shipped using Royal Mail Tracked 24 or an equivalent tracked courier service.
  • Most UK orders are delivered on the next working day after dispatch.
  • Deliveries are made Monday to Saturday (excluding public holidays).
  • Full tracking details are provided once your order has been dispatched.

While the vast majority of UK deliveries arrive the next working day, delivery times are estimates and may occasionally take 1–2 working days due to courier delays, adverse weather, remote locations, or peak seasonal demand.

3. International Delivery

Europe

Most orders delivered within Europe arrive within 2–3 working days after dispatch using trusted international courier partners.

Rest of the World

Most international orders outside Europe are delivered within 7–10 working days after dispatch.

Please note:

  • Shipping costs are calculated and displayed at checkout.
  • All international shipments include tracking where available.
  • Delivery estimates may vary depending on customs processing and the destination country.

Customs, Duties & Taxes

International orders may be subject to import duties, VAT, taxes, or customs clearance fees imposed by the destination country.

  • These charges are not included in our product prices or shipping fees.
  • Any applicable customs charges are the responsibility of the recipient.
  • Customs authorities or courier companies may require payment before delivery.

If a shipment is delayed, refused, abandoned, or returned due to unpaid customs charges or failure to cooperate with customs authorities, shipping charges and any associated costs are non-refundable.

4. Delivery Restrictions

  • We do not deliver to PO Box or BFPO addresses.
  • Certain products may require additional verification before dispatch to comply with applicable regulations.
  • Orders may be delayed if additional verification is required.

5. Delivery Issues

If your order is delayed, missing, damaged, or incomplete, please contact us as soon as possible.

To help us resolve your issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Photographs of any damaged items or packaging (where applicable).

We will work closely with our courier partners to investigate and resolve delivery issues as quickly as possible.

6. Contact Us

If you have any questions about shipping, delivery times, or tracking, please contact us:

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)

 

Last updated: 28 April 2026

This Shipping Policy explains how CPAP Savers processes, dispatches, and delivers orders within the United Kingdom and internationally.

By placing an order with us, you agree to the terms outlined below.

Refund policy

💙 Shop With Complete Confidence

At CPAP Savers, we're committed to making your shopping experience simple, secure, and worry-free. If there's ever an issue with your order, our friendly UK support team is here to help.

Returns at a Glance

Situation What Happens?
✅ Unused & unopened item 30-day hassle-free returns
✅ Faulty or damaged item Free replacement or full refund
✅ Wrong item received We'll fix it at no cost to you
✅ Tracked support We're here every step of the way

Buy with confidence: If we've made a mistake or your item arrives damaged or faulty, we'll make it right with a replacement or full refund.

Last updated: 14 July 2026

1. Change-of-Mind Returns

If you've changed your mind, you may return eligible items within 30 days of delivery.

To qualify for a refund:

  • The item must be unused, unopened, and in its original sealed packaging.
  • Products must be in a condition suitable for resale.
  • Original delivery charges are non-refundable.
  • Return postage is the customer's responsibility.
  • We recommend using a tracked delivery service and keeping proof of postage.
  • Once your return has been received and inspected, refunds are processed within 10 working days to your original payment method.

Returns requested after 30 days cannot be accepted unless the item is faulty and covered by the manufacturer's warranty.

2. Faulty, Damaged or Incorrect Orders

If something isn't right with your order, please contact us within 7 days of delivery.

This includes:

  • Items damaged during transit
  • Incorrect products received
  • Manufacturing defects

In these situations, we'll arrange either:

  • A free replacement, or
  • A full refund

We'll also cover reasonable return postage costs, and where applicable, refund the original delivery charges.

If a fault develops after 30 days, your product may still be covered by the manufacturer's warranty. We'll gladly assist you with the warranty process wherever possible.

3. Hygiene & Medical Safety

For the safety of all customers, certain medical products cannot be returned once opened unless they are confirmed to be faulty.

This includes (but is not limited to):

  • CPAP masks
  • Mask cushions
  • Tubing and hoses
  • Filters
  • Humidifier chambers
  • Nasal or oral interface components

These restrictions comply with UK consumer hygiene regulations.

4. How to Arrange a Return

To request a return:

  1. Email contact@cpapsavers.com with your order number and reason for return.
  2. We'll confirm whether your return is eligible.
  3. We'll provide return instructions.
  4. Return the item with all original packaging, accessories, and manuals.
  5. Once inspected, your refund will be issued to your original payment method.

5. Items That Cannot Be Returned

Unless faulty, the following items cannot be returned:

  • Opened or used prescription medical devices (including CPAP machines)
  • Opened CPAP masks and hygiene-sensitive products
  • Opened consumables such as filters or straps
  • Clearance or final-sale items
  • Ex-display or refurbished products sold as final sale

6. International Returns

Eligible international returns are accepted.

Please note:

  • Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
  • Import duties, customs fees, and taxes are non-refundable.
  • Refunds are processed once the returned goods have been received and inspected.

7. Returns & Refund Summary

Situation Return Accepted? Refund / Replacement Conditions
Unused & unopened item ✅ Yes ✅ Full refund Within 30 days in original sealed packaging
Opened but unused item ⚠️ Case by case ⚠️ Partial refund or store credit Subject to hygiene inspection
Used mask, tubing or hygiene products ❌ No ❌ Not eligible UK hygiene regulations apply
Faulty or defective product ✅ Yes ✅ Full refund or replacement Report within 7 days where possible
Wrong item received ✅ Yes ✅ Full refund or replacement We cover return shipping
Damaged during delivery ✅ Yes ✅ Full refund or replacement Contact us promptly with photos if possible
Change of mind ✅ Yes ✅ Refund Item must remain unopened and unused

8. Contact Us

If you need help with a return or refund, our support team is happy to help.

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)