Overview

If you have a long-term illness or disability, you may be eligible to purchase certain medical devices, including CPAP masks and related accessories, at a reduced rate of VAT (0%) in the UK.

This page explains who qualifies, how to claim VAT relief, and the conditions that apply.

Who Qualifies for VAT Relief?

You are eligible for VAT relief if:

• You have a chronic sickness or long-term medical condition (e.g., sleep apnea)
• The condition requires the use of CPAP therapy or related equipment
• The products are for your personal use only

A long-term condition generally means one that lasts, or is expected to last, 12 months or more.

Who Does NOT Qualify?

You are not eligible for VAT relief if:

• You are purchasing on behalf of a business or for resale
• The products are for general use and not specifically related to a medical condition
• You do not have a qualifying long-term illness or disability

How to Claim VAT Relief (UK Customers)

To receive VAT relief:

1. Add eligible products to your cart
2. Complete the VAT Relief Declaration at checkout
3. Confirm that:
• You have a qualifying condition
• The goods are for personal use

Once the declaration is submitted, VAT will be removed from your order total.

Important Declaration

By claiming VAT relief, you confirm that:

• The information you provide is true and accurate
• You are eligible under UK VAT law (VAT Notice 701/7)
• You understand that making a false declaration may result in penalties

We are legally required to collect and store this declaration.

Orders from Outside the UK (EU & International Customers)

VAT relief rules differ outside the UK:

• EU Customers: VAT is generally charged according to local regulations. UK VAT relief does not automatically apply.
• You may be able to reclaim VAT locally depending on your country’s healthcare system—please check with your local authority.

We recommend consulting your local tax or healthcare authority for guidance.

Eligible Products

VAT relief applies to selected medical products, including:

• CPAP masks
• CPAP mask components (headgear, cushions, tubing)
• Other accessories directly related to CPAP therapy

Not all products on our website qualify. Eligibility is clearly indicated on product pages.

Returns & VAT Adjustments

If you return a product purchased with VAT relief:

• Your refund will reflect the VAT-free price paid
• If eligibility cannot be verified, VAT may be deducted or charged retrospectively

Need Help?

If you are unsure whether you qualify or need assistance with your declaration, please contact our support team. We’re happy to help guide you through the process.

Legal Notice

This policy is based on current UK VAT legislation and guidance. We reserve the right to update this policy in line with regulatory changes.