ResMed

ResMed AirSense 11 AutoSet with AirTouch F20, Humidifier & Heated Tube

£860.38
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ResMed

ResMed AirSense 11 AutoSet with AirTouch F20, Humidifier & Heated Tube

ResMed AirSense 11 AutoSet with AirTouch F20, Humidifier & Heated Tube

Regular price £860.38 with VAT Relief
Sale price £860.38 Regular price £999.00 with VAT Relief
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Shipping policy

🚚 Fast, Reliable & Fully Tracked Shipping

Every order is dispatched using Royal Mail Tracked 24 or an equivalent fully tracked service, giving you a real-time tracking link so you can follow your delivery every step of the way.

Destination Estimated Delivery Tracking
🇬🇧 United Kingdom Next Working Day* ✅ Included
🇪🇺 Europe 2–3 Working Days ✅ Included
🌍 Rest of the World 7–10 Working Days ✅ Included

*Next working day delivery applies to eligible UK orders placed before our daily dispatch cut-off time. Delivery times are estimates and may occasionally be affected by courier delays, weather, public holidays, or other circumstances beyond our control.


1. Order Processing

We aim to process and dispatch all orders as quickly as possible.

  • Orders are processed on UK business days (Monday to Saturday, excluding public holidays).
  • Orders placed before 12:00 PM (UK time) are typically dispatched the same business day.
  • Orders placed after the cut-off time, or on Sundays and public holidays, will be processed on the next business day.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

2. UK Delivery

We offer FREE tracked delivery on all UK orders.

  • FREE standard tracked delivery on every UK order.
  • Orders are shipped using Royal Mail Tracked 24 or an equivalent tracked courier service.
  • Most UK orders are delivered on the next working day after dispatch.
  • Deliveries are made Monday to Saturday (excluding public holidays).
  • Full tracking details are provided once your order has been dispatched.

While the vast majority of UK deliveries arrive the next working day, delivery times are estimates and may occasionally take 1–2 working days due to courier delays, adverse weather, remote locations, or peak seasonal demand.


3. International Delivery

Europe

Most orders delivered within Europe arrive within 2–3 working days after dispatch using trusted international courier partners.

Rest of the World

Most international orders outside Europe are delivered within 7–10 working days after dispatch.

Please note:

  • Shipping costs are calculated and displayed at checkout.
  • All international shipments include tracking where available.
  • Delivery estimates may vary depending on customs processing and the destination country.

Customs, Duties & Taxes

International orders may be subject to import duties, VAT, taxes, or customs clearance fees imposed by the destination country.

  • These charges are not included in our product prices or shipping fees.
  • Any applicable customs charges are the responsibility of the recipient.
  • Customs authorities or courier companies may require payment before delivery.

If a shipment is delayed, refused, abandoned, or returned due to unpaid customs charges or failure to cooperate with customs authorities, shipping charges and any associated costs are non-refundable.


4. Delivery Restrictions

  • We do not deliver to PO Box or BFPO addresses.
  • Certain products may require additional verification before dispatch to comply with applicable regulations.
  • Orders may be delayed if additional verification is required.

5. Delivery Issues

If your order is delayed, missing, damaged, or incomplete, please contact us as soon as possible.

To help us resolve your issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Photographs of any damaged items or packaging (where applicable).

We will work closely with our courier partners to investigate and resolve delivery issues as quickly as possible.


6. Contact Us

If you have any questions about shipping, delivery times, or tracking, please contact us:

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)

 


Last updated: 28 April 2026

This Shipping Policy explains how CPAP Savers processes, dispatches, and delivers orders within the United Kingdom and internationally.

By placing an order with us, you agree to the terms outlined below.

Refund policy

💙 Shop With Complete Confidence

At CPAP Savers, we're committed to making your shopping experience simple, secure, and worry-free. If there's ever an issue with your order, our friendly UK support team is here to help.

Returns at a Glance

Situation What Happens?
✅ Unused & unopened item 30-day hassle-free returns
✅ Faulty or damaged item Free replacement or full refund
✅ Wrong item received We'll fix it at no cost to you
✅ Tracked support We're here every step of the way

Buy with confidence: If we've made a mistake or your item arrives damaged or faulty, we'll make it right with a replacement or full refund.


Last updated: 14 July 2026


1. Change-of-Mind Returns

If you've changed your mind, you may return eligible items within 30 days of delivery.

To qualify for a refund:

  • The item must be unused, unopened, and in its original sealed packaging.
  • Products must be in a condition suitable for resale.
  • Original delivery charges are non-refundable.
  • Return postage is the customer's responsibility.
  • We recommend using a tracked delivery service and keeping proof of postage.
  • Once your return has been received and inspected, refunds are processed within 10 working days to your original payment method.

Returns requested after 30 days cannot be accepted unless the item is faulty and covered by the manufacturer's warranty.


2. Faulty, Damaged or Incorrect Orders

If something isn't right with your order, please contact us within 7 days of delivery.

This includes:

  • Items damaged during transit
  • Incorrect products received
  • Manufacturing defects

In these situations, we'll arrange either:

  • A free replacement, or
  • A full refund

We'll also cover reasonable return postage costs, and where applicable, refund the original delivery charges.

If a fault develops after 30 days, your product may still be covered by the manufacturer's warranty. We'll gladly assist you with the warranty process wherever possible.


3. Hygiene & Medical Safety

For the safety of all customers, certain medical products cannot be returned once opened unless they are confirmed to be faulty.

This includes (but is not limited to):

  • CPAP Machines
  • CPAP Masks & cushions
  • Tubing and hoses
  • Filters
  • Humidifier chambers
  • Nasal or oral interface components

These restrictions comply with UK consumer hygiene regulations.


4. How to Arrange a Return

To request a return:

  1. Email contact@cpapsavers.com with your order number and reason for return.
  2. We'll confirm whether your return is eligible.
  3. We'll provide return instructions.
  4. Return the item with all original packaging, accessories, and manuals.
  5. Once inspected, your refund will be issued to your original payment method.

5. Items That Cannot Be Returned

Unless faulty, the following items cannot be returned:

  • Opened or used prescription medical devices (including CPAP machines)
  • Opened CPAP masks and hygiene-sensitive products
  • Opened consumables such as filters or straps
  • Clearance or final-sale items
  • Ex-display or refurbished products sold as final sale

6. International Returns

Eligible international returns are accepted.

Please note:

  • Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
  • Import duties, customs fees, and taxes are non-refundable.
  • Refunds are processed once the returned goods have been received and inspected.

7. Returns & Refund Summary

Situation Return Accepted? Refund / Replacement Conditions
Unused & unopened item ✅ Yes ✅ Full refund Within 30 days in original sealed packaging
Opened but unused item ⚠️ Case by case ⚠️ Partial refund or store credit Subject to hygiene inspection
Used mask, tubing or hygiene products ❌ No ❌ Not eligible UK hygiene regulations apply
Faulty or defective product ✅ Yes ✅ Full refund or replacement Report within 7 days where possible
Wrong item received ✅ Yes ✅ Full refund or replacement We cover return shipping
Damaged during delivery ✅ Yes ✅ Full refund or replacement Contact us promptly with photos if possible
Change of mind ✅ Yes ✅ Refund Item must remain unopened and unused

8. Contact Us

If you need help with a return or refund, our support team is happy to help.

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)

Description

ResMed

ResMed AirSense™ 11 AutoSet CPAP with AirTouch™ F20 Mask, Humidifier & Heated Tube

📦 What's Included

  • 1 × ResMed AirSense™ 11 AutoSet CPAP Machine
  • 1 × ResMed AirTouch™ F20 Full Face Mask — Selected Size
  • 1 × ResMed HumidAir™ Heated Humidifier
  • 1 × ResMed ClimateLineAir™ Heated Tube
  • 1 × 65W UK Power Supply with AC Power Cord
  • 1 × Travel Bag
  • 1 × Air Filter Pack — 2 Filters
  • 1 × User Guide

The Complete Setup — Machine, Memory Foam Mask, Humidifier & Heated Tubing

The ResMed AirSense™ 11 AutoSet CPAP Machine with AirTouch™ F20 Full Face Mask, HumidAir™ Heated Humidifier and ClimateLineAir™ Heated Tube provides a complete CPAP therapy setup designed for personalised treatment and everyday comfort.

The AirSense 11 combines intelligent automatic pressure adjustment with a modern colour touchscreen, AutoRamp™, SmartStart™, SmartStop™ and myAir™ app connectivity. The included HumidAir humidifier and ClimateLineAir heated tube help enhance comfort during therapy, while the AirTouch F20 provides a full face mask option with a soft memory foam cushion.

Everything Included: This is our complete package — machine, mask, humidifier and heated tubing, with nothing further to purchase before starting therapy. Please select your required AirTouch™ F20 mask size before adding to basket.
Intelligent AutoSet™ Therapy
Monitors breathing patterns through the night and adjusts therapy pressure as required, with a dedicated AutoSet™ for Her mode.
Memory Foam Cushion
The AirTouch™ F20 uses soft memory foam rather than silicone, moulding gently to your face for a comfortable seal.
Humidifier & Heated Tube Included
HumidAir™ humidification paired with ClimateLineAir™ tubing helps reduce dryness and condensation inside the hose.
Touchscreen & myAir™ App
A responsive colour display with automatic dimming, plus app access to therapy data, progress and equipment reminders.

Key Features

AutoSet™ Automatic Pressure Adjustment — Responds to your breathing patterns throughout the night.
AutoSet™ for Her Mode — An additional algorithm for breathing patterns commonly associated with female users.
AirTouch™ F20 Mask Included — Supplied in your selected size, covering nose and mouth.
Soft Memory Foam Cushion — Moulds to your face for a gentler seal with reduced facial contact.
HumidAir™ Heated Humidifier Included — Adds moisture to the airflow to help reduce dryness.
ClimateLineAir™ Heated Tube Included — Maintains consistent air temperature and helps minimise rainout.
Large Colour Touchscreen — Easy access to therapy settings, device information and usage data.
Automatic Screen Dimming — Helps minimise light disturbance during night-time use.
AutoRamp™ Technology — Starts low and builds airflow once regular sleep breathing is detected.
SmartStart™ & SmartStop™ — Therapy begins and ends automatically with the mask.
myAir™ App Compatible — Therapy history, progress tracking and equipment reminders on your phone.
2-Year Manufacturer Warranty — Covering the AirSense™ 11 AutoSet machine.

Intelligent AutoSet™ Therapy

The AirSense 11 monitors breathing patterns throughout the night and automatically adjusts therapy pressure as required, rather than holding one fixed setting from lights out until morning.

Available therapy modes include:

  • AutoSet™
  • AutoSet™ for Her

AutoSet™ for Her provides an additional algorithm designed to respond to breathing patterns commonly associated with female users.

AirTouch™ F20 Full Face Mask

The included ResMed AirTouch™ F20 Full Face Mask features a soft memory foam cushion designed to provide a comfortable and secure seal. Rather than sealing against the skin like a silicone cushion, the foam moulds gently to your facial contours.

Its full face design covers both the nose and mouth, making it an option for users who prefer or require a full face CPAP mask — including those who breathe through their mouth during sleep.

Mask Size: Please select your preferred size from the options above before adding this package to your basket.

HumidAir™ Heated Humidifier

The included HumidAir™ Heated Humidifier adds moisture to the airflow and can help reduce dryness during CPAP therapy — particularly useful if you wake with a dry mouth, nose or throat.

The removable water chamber makes routine filling, emptying and cleaning simple as part of your regular maintenance.

ClimateLineAir™ Heated Tube

The included ClimateLineAir™ Heated Tube is designed specifically for the AirSense 11 and works together with the HumidAir™ Heated Humidifier to maintain a consistent air temperature from the machine through to your mask.

Keeping that temperature steady along the hose helps reduce condensation forming inside the CPAP tubing — the effect commonly known as "rainout".

Colour Touchscreen

The AirSense 11 features a responsive colour touchscreen that provides easy access to therapy settings, device information and usage data — no complicated menus to work through.

Automatic screen dimming helps minimise light disturbance during night-time use, so the display does not become a distraction in a dark bedroom.

AutoRamp™, SmartStart™ & SmartStop™

AutoRamp™ starts therapy at a lower pressure and gradually increases airflow when regular sleep breathing is detected, helping provide a smoother transition into sleep.

SmartStart™ automatically starts therapy when breathing is detected through the connected mask, while SmartStop™ stops airflow when the mask is removed — so there are no buttons to press at either end of the night.

myAir™ App Connectivity

The AirSense 11 is compatible with the ResMed myAir™ app, providing convenient access to:

  • Therapy usage information
  • Usage history
  • Progress tracking
  • Equipment reminders
  • Personalised guidance

Compact & Travel-Friendly Design

The AirSense 11 has a sleek and compact design suitable for everyday use at home and straightforward to pack when you travel.

The included travel bag provides convenient storage and transportation for the machine and accessories.

🛡️ Warranty

2-Year Manufacturer Warranty is included with the ResMed AirSense™ 11 AutoSet CPAP Machine. Accessories such as the mask, foam cushion, headgear, tubing, water chamber and filters are consumable items and are covered by their own separate manufacturer terms.

Compatibility Guide

Compatible With
  • ResMed AirTouch™ F20 Full Face Mask
  • AirTouch™ F20 replacement foam cushions
  • Other genuine ResMed CPAP masks
  • HumidAir™ Heated Humidifier (AirSense 11)
  • ClimateLineAir™ Heated Tube (AirSense 11)
  • Genuine ResMed replacement accessories
Not Compatible With
  • AirSense™ 10 humidifier chambers
  • AirSense™ 10 ClimateLineAir™ tubing
  • Non-genuine third-party accessories

Product Specifications

Specification Details
Product Type Complete Automatic CPAP (APAP) Bundle
Brand ResMed
Model AirSense™ 11 AutoSet
Therapy Modes AutoSet™, AutoSet™ for Her
Comfort Features AutoRamp™, SmartStart™, SmartStop™
Display Colour Touchscreen with Automatic Dimming
Mask Included ResMed AirTouch™ F20 Full Face Mask — Selected Size
Mask Cushion Type Memory Foam
Humidification HumidAir™ Heated Humidifier — Included
Tubing ClimateLineAir™ Heated Tube — Included
App Connectivity ResMed myAir™
Power Supply 65W UK Power Supply with AC Power Cord
Travel Bag Included
Warranty 2-Year Manufacturer Warranty (Machine)

🧼 Cleaning & Care

Memory foam cushions require different care to silicone — please follow these steps:

  • Unplug the machine before cleaning any component.
  • Never wash or submerge the memory foam cushion in water — wipe it gently with a CPAP mask wipe or damp cloth instead.
  • Wipe the cushion daily and allow it to air dry away from direct sunlight.
  • The mask frame and headgear may be washed in warm water with a mild detergent.
  • Empty the water chamber after each therapy session and refill with fresh water before use.
  • Wash the water chamber and tubing regularly in warm water with a mild detergent.
  • Keep the heated tube's electrical connection completely dry at all times.
  • Rinse all washable parts thoroughly and allow to air dry fully before reassembling.
  • Wipe the exterior of the machine with a dry cloth only — never immerse the device in water.
  • Check and replace air filters as recommended in the user guide.
  • Avoid bleach, alcohol-based cleaners or abrasive materials on any component.
  • Replace the foam cushion when it shows wear — foam cushions have a shorter service life than silicone.

Benefits

  • A complete therapy setup — machine, mask, humidifier and heated tube in one package
  • Automatic pressure adjustment delivers personalised therapy every night
  • Memory foam cushion offers a softer alternative to traditional silicone
  • Helpful for users who experience red marks or pressure points from silicone masks
  • Humidification helps reduce dryness in the mouth, nose and throat
  • Heated tubing helps prevent condensation collecting inside the hose
  • Touchscreen interface is straightforward for new and experienced CPAP users
  • myAir™ app makes it easy to track therapy usage and progress
  • Compact design with travel bag for use at home or away
  • Backed by a 2-year manufacturer warranty on the machine

⚠ Please Note

CPAP therapy is a prescription treatment for adults diagnosed with Obstructive Sleep Apnoea, and pressure settings should be configured by your sleep clinician or healthcare provider. Do not adjust prescribed settings, change equipment or stop therapy without medical advice. The AirTouch™ F20 memory foam cushion must never be washed or submerged in water, as this will damage the foam. Keep the heated tube's electrical connection dry, never fill the water chamber above the maximum level line, and use only genuine ResMed accessories with this device. Speak to your clinician if you experience discomfort, persistent mask leaks or worsening symptoms.

📄 Helpful Documents & Resources

Warranty T & C

🛡️ For Machines : Every eligible product you purchase is backed by a 2-year manufacturer warranty, covering manufacturing defects and workmanship under normal use.

 

⚠️ For Masks & Accessories : CPAP
masks and mask components are covered by a 6-month warranty against
manufacturing defects only.

 

*Not covered: Normal wear and tear, misuse, improper cleaning, accidental
damage, or unauthorised modifications.

📖 Read More — To view our detailed Warranty policy

Shipping & Return Policy

🚚 Free Next-Day UK Delivery : Orders placed before 3:00 PM GMT, Monday to Friday, are dispatched the same day using our next-day delivery service.

📖 Read More — To view our detailed Shipping policy

 

↩️ 30-Day Easy Returns : We offer a 30-day return policy on eligible items that are unused, unopened, and in their original sealed packaging. For hygiene and safety reasons, opened or used CPAP Machines, masks, cushions, and other personal-use accessories cannot be returned or replaced.

📖 Read More — To view our detailed Returns & Exchange policy

Frequently Asked Questions

Q. What is included in this AirSense 11 bundle?
A. The bundle includes the ResMed AirSense 11 AutoSet CPAP Machine, AirTouch F20 Full Face Mask, HumidAir Heated Humidifier, ClimateLineAir Heated Tube, 65W UK power supply, travel bag, two air filters and user guide.

Q. Is the AirTouch F20 mask included?
A. Yes. The package includes a ResMed AirTouch F20 Full Face Mask in the selected size.

Q. Does this package include the HumidAir Heated Humidifier?
A. Yes. The genuine ResMed HumidAir Heated Humidifier is included with this bundle.

Q. Is the ClimateLineAir Heated Tube included?
A. Yes. A ClimateLineAir Heated Tube designed for the AirSense 11 is included and works with the HumidAir Heated Humidifier.

Q. What is the difference between AirTouch F20 and AirFit F20?
A. The AirTouch F20 uses a soft memory foam cushion, while the AirFit F20 uses a silicone cushion. Both are full-face CPAP masks.

Q. How does the AirSense 11 AutoSet work?
A. AutoSet technology monitors breathing patterns and automatically adjusts therapy pressure throughout the night.

Q. Does the AirSense 11 have a touchscreen?
A. Yes. It features a responsive colour touchscreen for easy navigation and access to therapy information.

Q. What does the HumidAir Heated Humidifier do?
A. It adds moisture to CPAP airflow and can help reduce dryness and improve comfort during therapy.

Q. What does the ClimateLineAir Heated Tube do?
A. The heated tube helps maintain a consistent air temperature and can reduce condensation inside the tubing when used with the HumidAir humidifier.

Q. Is the AirSense 11 compatible with the myAir app?
A. Yes. The AirSense 11 is compatible with the ResMed myAir app for therapy usage information, progress tracking and equipment reminders.

Q. What warranty is included?
A. The AirSense 11 AutoSet CPAP Machine comes with a 2-year manufacturer warranty.

View full details

Shipping policy

🚚 Fast, Reliable & Fully Tracked Shipping

Every order is dispatched using Royal Mail Tracked 24 or an equivalent fully tracked service, giving you a real-time tracking link so you can follow your delivery every step of the way.

Destination Estimated Delivery Tracking
🇬🇧 United Kingdom Next Working Day* ✅ Included
🇪🇺 Europe 2–3 Working Days ✅ Included
🌍 Rest of the World 7–10 Working Days ✅ Included

*Next working day delivery applies to eligible UK orders placed before our daily dispatch cut-off time. Delivery times are estimates and may occasionally be affected by courier delays, weather, public holidays, or other circumstances beyond our control.


1. Order Processing

We aim to process and dispatch all orders as quickly as possible.

  • Orders are processed on UK business days (Monday to Saturday, excluding public holidays).
  • Orders placed before 12:00 PM (UK time) are typically dispatched the same business day.
  • Orders placed after the cut-off time, or on Sundays and public holidays, will be processed on the next business day.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

2. UK Delivery

We offer FREE tracked delivery on all UK orders.

  • FREE standard tracked delivery on every UK order.
  • Orders are shipped using Royal Mail Tracked 24 or an equivalent tracked courier service.
  • Most UK orders are delivered on the next working day after dispatch.
  • Deliveries are made Monday to Saturday (excluding public holidays).
  • Full tracking details are provided once your order has been dispatched.

While the vast majority of UK deliveries arrive the next working day, delivery times are estimates and may occasionally take 1–2 working days due to courier delays, adverse weather, remote locations, or peak seasonal demand.


3. International Delivery

Europe

Most orders delivered within Europe arrive within 2–3 working days after dispatch using trusted international courier partners.

Rest of the World

Most international orders outside Europe are delivered within 7–10 working days after dispatch.

Please note:

  • Shipping costs are calculated and displayed at checkout.
  • All international shipments include tracking where available.
  • Delivery estimates may vary depending on customs processing and the destination country.

Customs, Duties & Taxes

International orders may be subject to import duties, VAT, taxes, or customs clearance fees imposed by the destination country.

  • These charges are not included in our product prices or shipping fees.
  • Any applicable customs charges are the responsibility of the recipient.
  • Customs authorities or courier companies may require payment before delivery.

If a shipment is delayed, refused, abandoned, or returned due to unpaid customs charges or failure to cooperate with customs authorities, shipping charges and any associated costs are non-refundable.


4. Delivery Restrictions

  • We do not deliver to PO Box or BFPO addresses.
  • Certain products may require additional verification before dispatch to comply with applicable regulations.
  • Orders may be delayed if additional verification is required.

5. Delivery Issues

If your order is delayed, missing, damaged, or incomplete, please contact us as soon as possible.

To help us resolve your issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Photographs of any damaged items or packaging (where applicable).

We will work closely with our courier partners to investigate and resolve delivery issues as quickly as possible.


6. Contact Us

If you have any questions about shipping, delivery times, or tracking, please contact us:

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)

 


Last updated: 28 April 2026

This Shipping Policy explains how CPAP Savers processes, dispatches, and delivers orders within the United Kingdom and internationally.

By placing an order with us, you agree to the terms outlined below.

Refund policy

💙 Shop With Complete Confidence

At CPAP Savers, we're committed to making your shopping experience simple, secure, and worry-free. If there's ever an issue with your order, our friendly UK support team is here to help.

Returns at a Glance

Situation What Happens?
✅ Unused & unopened item 30-day hassle-free returns
✅ Faulty or damaged item Free replacement or full refund
✅ Wrong item received We'll fix it at no cost to you
✅ Tracked support We're here every step of the way

Buy with confidence: If we've made a mistake or your item arrives damaged or faulty, we'll make it right with a replacement or full refund.


Last updated: 14 July 2026


1. Change-of-Mind Returns

If you've changed your mind, you may return eligible items within 30 days of delivery.

To qualify for a refund:

  • The item must be unused, unopened, and in its original sealed packaging.
  • Products must be in a condition suitable for resale.
  • Original delivery charges are non-refundable.
  • Return postage is the customer's responsibility.
  • We recommend using a tracked delivery service and keeping proof of postage.
  • Once your return has been received and inspected, refunds are processed within 10 working days to your original payment method.

Returns requested after 30 days cannot be accepted unless the item is faulty and covered by the manufacturer's warranty.


2. Faulty, Damaged or Incorrect Orders

If something isn't right with your order, please contact us within 7 days of delivery.

This includes:

  • Items damaged during transit
  • Incorrect products received
  • Manufacturing defects

In these situations, we'll arrange either:

  • A free replacement, or
  • A full refund

We'll also cover reasonable return postage costs, and where applicable, refund the original delivery charges.

If a fault develops after 30 days, your product may still be covered by the manufacturer's warranty. We'll gladly assist you with the warranty process wherever possible.


3. Hygiene & Medical Safety

For the safety of all customers, certain medical products cannot be returned once opened unless they are confirmed to be faulty.

This includes (but is not limited to):

  • CPAP Machines
  • CPAP Masks & cushions
  • Tubing and hoses
  • Filters
  • Humidifier chambers
  • Nasal or oral interface components

These restrictions comply with UK consumer hygiene regulations.


4. How to Arrange a Return

To request a return:

  1. Email contact@cpapsavers.com with your order number and reason for return.
  2. We'll confirm whether your return is eligible.
  3. We'll provide return instructions.
  4. Return the item with all original packaging, accessories, and manuals.
  5. Once inspected, your refund will be issued to your original payment method.

5. Items That Cannot Be Returned

Unless faulty, the following items cannot be returned:

  • Opened or used prescription medical devices (including CPAP machines)
  • Opened CPAP masks and hygiene-sensitive products
  • Opened consumables such as filters or straps
  • Clearance or final-sale items
  • Ex-display or refurbished products sold as final sale

6. International Returns

Eligible international returns are accepted.

Please note:

  • Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
  • Import duties, customs fees, and taxes are non-refundable.
  • Refunds are processed once the returned goods have been received and inspected.

7. Returns & Refund Summary

Situation Return Accepted? Refund / Replacement Conditions
Unused & unopened item ✅ Yes ✅ Full refund Within 30 days in original sealed packaging
Opened but unused item ⚠️ Case by case ⚠️ Partial refund or store credit Subject to hygiene inspection
Used mask, tubing or hygiene products ❌ No ❌ Not eligible UK hygiene regulations apply
Faulty or defective product ✅ Yes ✅ Full refund or replacement Report within 7 days where possible
Wrong item received ✅ Yes ✅ Full refund or replacement We cover return shipping
Damaged during delivery ✅ Yes ✅ Full refund or replacement Contact us promptly with photos if possible
Change of mind ✅ Yes ✅ Refund Item must remain unopened and unused

8. Contact Us

If you need help with a return or refund, our support team is happy to help.

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)

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