ResMed

ResMed AirSense 11 AutoSet with AirFit N30i, Heated Humidifier & Tube

£851.97
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ResMed

ResMed AirSense 11 AutoSet with AirFit N30i, Heated Humidifier & Tube

ResMed AirSense 11 AutoSet with AirFit N30i, Heated Humidifier & Tube

Regular price £851.97 with VAT Relief
Sale price £851.97 Regular price £950.00 with VAT Relief
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Shipping policy

🚚 Fast, Reliable & Fully Tracked Shipping

Every order is dispatched using Royal Mail Tracked 24 or an equivalent fully tracked service, giving you a real-time tracking link so you can follow your delivery every step of the way.

Destination Estimated Delivery Tracking
🇬🇧 United Kingdom Next Working Day* ✅ Included
🇪🇺 Europe 2–3 Working Days ✅ Included
🌍 Rest of the World 7–10 Working Days ✅ Included

*Next working day delivery applies to eligible UK orders placed before our daily dispatch cut-off time. Delivery times are estimates and may occasionally be affected by courier delays, weather, public holidays, or other circumstances beyond our control.


1. Order Processing

We aim to process and dispatch all orders as quickly as possible.

  • Orders are processed on UK business days (Monday to Saturday, excluding public holidays).
  • Orders placed before 12:00 PM (UK time) are typically dispatched the same business day.
  • Orders placed after the cut-off time, or on Sundays and public holidays, will be processed on the next business day.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

2. UK Delivery

We offer FREE tracked delivery on all UK orders.

  • FREE standard tracked delivery on every UK order.
  • Orders are shipped using Royal Mail Tracked 24 or an equivalent tracked courier service.
  • Most UK orders are delivered on the next working day after dispatch.
  • Deliveries are made Monday to Saturday (excluding public holidays).
  • Full tracking details are provided once your order has been dispatched.

While the vast majority of UK deliveries arrive the next working day, delivery times are estimates and may occasionally take 1–2 working days due to courier delays, adverse weather, remote locations, or peak seasonal demand.


3. International Delivery

Europe

Most orders delivered within Europe arrive within 2–3 working days after dispatch using trusted international courier partners.

Rest of the World

Most international orders outside Europe are delivered within 7–10 working days after dispatch.

Please note:

  • Shipping costs are calculated and displayed at checkout.
  • All international shipments include tracking where available.
  • Delivery estimates may vary depending on customs processing and the destination country.

Customs, Duties & Taxes

International orders may be subject to import duties, VAT, taxes, or customs clearance fees imposed by the destination country.

  • These charges are not included in our product prices or shipping fees.
  • Any applicable customs charges are the responsibility of the recipient.
  • Customs authorities or courier companies may require payment before delivery.

If a shipment is delayed, refused, abandoned, or returned due to unpaid customs charges or failure to cooperate with customs authorities, shipping charges and any associated costs are non-refundable.


4. Delivery Restrictions

  • We do not deliver to PO Box or BFPO addresses.
  • Certain products may require additional verification before dispatch to comply with applicable regulations.
  • Orders may be delayed if additional verification is required.

5. Delivery Issues

If your order is delayed, missing, damaged, or incomplete, please contact us as soon as possible.

To help us resolve your issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Photographs of any damaged items or packaging (where applicable).

We will work closely with our courier partners to investigate and resolve delivery issues as quickly as possible.


6. Contact Us

If you have any questions about shipping, delivery times, or tracking, please contact us:

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)

 


Last updated: 28 April 2026

This Shipping Policy explains how CPAP Savers processes, dispatches, and delivers orders within the United Kingdom and internationally.

By placing an order with us, you agree to the terms outlined below.

Refund policy

💙 Shop With Complete Confidence

At CPAP Savers, we're committed to making your shopping experience simple, secure, and worry-free. If there's ever an issue with your order, our friendly UK support team is here to help.

Returns at a Glance

Situation What Happens?
✅ Unused & unopened item 30-day hassle-free returns
✅ Faulty or damaged item Free replacement or full refund
✅ Wrong item received We'll fix it at no cost to you
✅ Tracked support We're here every step of the way

Buy with confidence: If we've made a mistake or your item arrives damaged or faulty, we'll make it right with a replacement or full refund.


Last updated: 14 July 2026


1. Change-of-Mind Returns

If you've changed your mind, you may return eligible items within 30 days of delivery.

To qualify for a refund:

  • The item must be unused, unopened, and in its original sealed packaging.
  • Products must be in a condition suitable for resale.
  • Original delivery charges are non-refundable.
  • Return postage is the customer's responsibility.
  • We recommend using a tracked delivery service and keeping proof of postage.
  • Once your return has been received and inspected, refunds are processed within 10 working days to your original payment method.

Returns requested after 30 days cannot be accepted unless the item is faulty and covered by the manufacturer's warranty.


2. Faulty, Damaged or Incorrect Orders

If something isn't right with your order, please contact us within 7 days of delivery.

This includes:

  • Items damaged during transit
  • Incorrect products received
  • Manufacturing defects

In these situations, we'll arrange either:

  • A free replacement, or
  • A full refund

We'll also cover reasonable return postage costs, and where applicable, refund the original delivery charges.

If a fault develops after 30 days, your product may still be covered by the manufacturer's warranty. We'll gladly assist you with the warranty process wherever possible.


3. Hygiene & Medical Safety

For the safety of all customers, certain medical products cannot be returned once opened unless they are confirmed to be faulty.

This includes (but is not limited to):

  • CPAP Machines
  • CPAP Masks & cushions
  • Tubing and hoses
  • Filters
  • Humidifier chambers
  • Nasal or oral interface components

These restrictions comply with UK consumer hygiene regulations.


4. How to Arrange a Return

To request a return:

  1. Email contact@cpapsavers.com with your order number and reason for return.
  2. We'll confirm whether your return is eligible.
  3. We'll provide return instructions.
  4. Return the item with all original packaging, accessories, and manuals.
  5. Once inspected, your refund will be issued to your original payment method.

5. Items That Cannot Be Returned

Unless faulty, the following items cannot be returned:

  • Opened or used prescription medical devices (including CPAP machines)
  • Opened CPAP masks and hygiene-sensitive products
  • Opened consumables such as filters or straps
  • Clearance or final-sale items
  • Ex-display or refurbished products sold as final sale

6. International Returns

Eligible international returns are accepted.

Please note:

  • Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
  • Import duties, customs fees, and taxes are non-refundable.
  • Refunds are processed once the returned goods have been received and inspected.

7. Returns & Refund Summary

Situation Return Accepted? Refund / Replacement Conditions
Unused & unopened item ✅ Yes ✅ Full refund Within 30 days in original sealed packaging
Opened but unused item ⚠️ Case by case ⚠️ Partial refund or store credit Subject to hygiene inspection
Used mask, tubing or hygiene products ❌ No ❌ Not eligible UK hygiene regulations apply
Faulty or defective product ✅ Yes ✅ Full refund or replacement Report within 7 days where possible
Wrong item received ✅ Yes ✅ Full refund or replacement We cover return shipping
Damaged during delivery ✅ Yes ✅ Full refund or replacement Contact us promptly with photos if possible
Change of mind ✅ Yes ✅ Refund Item must remain unopened and unused

8. Contact Us

If you need help with a return or refund, our support team is happy to help.

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)

Description

ResMed

ResMed AirSense™ 11 Auto CPAP with Heated Humidifier, ClimateLineAir™ Heated Tube & AirFit™ N30i Nasal Mask FitPack — Standard Starter Pack

📦 What's Included

  • 1 × ResMed AirSense™ 11 Auto CPAP Machine
  • 1 × Integrated HumidAir™ Heated Humidifier
  • 1 × ClimateLineAir™ Heated Tube
  • 1 × ResMed AirFit™ N30i Nasal Mask FitPack — Small, Medium & Small-Wide cushions
  • 1 × 90W UK Power Supply with AC Cord
  • 1 × Travel Bag
  • 2 × Standard Air Filters
  • 1 × User Manual

Everything You Need to Start Therapy — Including Three Cushion Sizes

 

The ResMed AirSense™ 11 AutoSet CPAP Machine Standard Starter Pack is a complete CPAP therapy bundle designed for convenient and comfortable nightly use. It combines the advanced AirSense 11 Auto CPAP Machine with an integrated HumidAir™ Heated Humidifier, ClimateLineAir™ Heated Tube and AirFit™ N30i Nasal Mask FitPack.

The AirSense 11 AutoSet automatically adjusts therapy pressure throughout the night based on your breathing needs. Its intuitive touchscreen interface and compact design make it easy to set up and use, while features such as AutoRamp™ are designed to help you transition comfortably into therapy.

The included AirFit N30i Nasal Mask FitPack features a top-of-head tube connection and includes Small, Medium and Small-Wide cushions, providing multiple sizing options for a more personalised fit.

Ideal for Getting Started: Because the FitPack includes three cushion sizes, there is no need to guess your fit before ordering — try each size and keep the one that suits you best. Please note the AirFit N30i is a nasal mask, so it is best suited to users who breathe through their nose during sleep.
Three Cushion Sizes Included
The N30i FitPack ships with Small, Medium and Small-Wide cushions, so you can find your best fit without ordering a second mask.
Top-of-Head Tube Connection
The hose routes over the crown of your head rather than across your face, making side sleeping and moving in bed far easier.
Automatic Pressure Adjustment
The AirSense 11 AutoSet adjusts therapy pressure through the night based on your breathing needs rather than a fixed setting.
Humidifier & Heated Tube Included
Integrated HumidAir™ humidification with ClimateLineAir™ tubing helps maintain comfortable temperature and humidity levels.

Key Features

ResMed AirSense™ 11 AutoSet Auto CPAP Machine — ResMed's current-generation automatic CPAP device.
Automatic Pressure Adjustment — Therapy pressure responds to your breathing throughout the night.
Integrated HumidAir™ Heated Humidifier — Adds moisture to the therapy air to help reduce dryness.
ClimateLineAir™ Heated Tube — Helps maintain comfortable temperature and humidity levels during therapy.
AirFit™ N30i Nasal Mask FitPack — Minimal-contact nasal cradle mask with top-of-head tube routing.
Small, Medium & Small-Wide Cushions — Three sizes supplied in the box for a more personalised fit.
AutoRamp™ Technology — Starts at a lower pressure and builds airflow as you fall asleep.
Intuitive Colour Touchscreen — Simple access to settings and daily therapy information.
Wireless Connectivity & myAir™ App — Review usage, track progress and receive equipment reminders.
Compact, Modern Design — Neat on the bedside table and straightforward to pack for travel.

AirFit™ N30i Nasal Mask FitPack

The AirFit N30i is a minimal-contact nasal cradle mask. Rather than covering the nose, the cushion sits beneath it — leaving your line of sight clear and avoiding pressure across the bridge of the nose, a common source of red marks and leaks.

Its top-of-head tube connection routes the hose over the crown of your head instead of down across your chest, so you can turn over, sleep on your side, or read and watch television with the mask on.

Three Cushion Sizes Included: This FitPack supplies Small, Medium and Small-Wide cushions in the box. Rather than committing to one size at the point of ordering, you can try each and settle on the one that seals best for your face.

Automatic Pressure Adjustment

The AirSense 11 AutoSet automatically adjusts therapy pressure throughout the night based on your breathing needs, delivering only as much pressure as is required at any given moment rather than a single fixed setting from lights out until morning.

AutoRamp™ Technology

AutoRamp™ begins therapy at a lower, more comfortable pressure and gradually builds airflow once regular sleep breathing is detected — helping smooth the transition into sleep, which many new CPAP users find is the hardest part of getting started.

HumidAir™ Humidifier & ClimateLineAir™ Tube

The integrated HumidAir™ Heated Humidifier adds moisture to the therapy air and can help reduce the dryness in the mouth, nose and throat commonly associated with CPAP therapy.

The ClimateLineAir™ Heated Tube works with the AirSense 11 to help maintain comfortable temperature and humidity levels along the length of the hose — which also helps reduce condensation, or "rainout", collecting inside the tubing.

Touchscreen & myAir™ Connectivity

An intuitive colour touchscreen gives straightforward access to therapy settings and daily usage information, without complicated menus to work through.

Integrated wireless connectivity supports the ResMed myAir™ app, where you can review therapy usage, track progress over time and receive equipment reminders from your phone.

Why Choose This Standard Starter Pack?

This bundle brings together the essential components needed for a convenient CPAP setup: the AirSense 11 Auto CPAP machine, heated humidification, heated tubing and a versatile N30i mask FitPack with three cushion size options.

For anyone beginning CPAP therapy, the FitPack removes the single biggest uncertainty of an online order — mask sizing. With three cushions supplied, you can find your fit at home rather than ordering a replacement cushion after your first night.

🛡️ Warranty

2-Year Manufacturer Warranty is included with the ResMed AirSense™ 11 AutoSet CPAP Machine. Accessories such as the mask, cushions, headgear, tubing, water chamber and filters are consumable items and are covered by their own separate manufacturer terms.

Compatibility Guide

Compatible With
  • ResMed AirFit™ N30i Nasal Mask
  • AirFit™ N30i replacement cushions and frames
  • Other genuine ResMed CPAP masks
  • HumidAir™ Heated Humidifier (AirSense 11)
  • ClimateLineAir™ Heated Tube (AirSense 11)
  • Genuine ResMed replacement accessories
Not Compatible With
  • AirSense™ 10 humidifier chambers
  • AirSense™ 10 ClimateLineAir™ tubing
  • AirFit™ F20 or F30i cushions (different mask family)
  • Non-genuine third-party accessories

Product Specifications

Specification Details
Product Type Complete Automatic CPAP (APAP) Starter Pack
Brand ResMed
Model AirSense™ 11 AutoSet
Therapy Mode AutoSet™ — Automatic Pressure Adjustment
Comfort Features AutoRamp™
Display Colour Touchscreen
Mask Included ResMed AirFit™ N30i Nasal Mask FitPack
Mask Style Nasal Cradle, Top-of-Head Tube Connection
Cushion Sizes Supplied Small, Medium & Small-Wide
Humidification Integrated HumidAir™ Heated Humidifier — Included
Tubing ClimateLineAir™ Heated Tube — Included
Connectivity Wireless, ResMed myAir™ App
Power Supply 90W UK Power Supply with AC Cord
Travel Bag Included
Warranty 2-Year Manufacturer Warranty (Machine)

🧼 Cleaning & Care

To help maintain hygiene and performance across your full setup:

  • Unplug the machine before cleaning any component.
  • Wash the mask cushion daily in warm water with a mild detergent.
  • Wash the mask frame and headgear weekly, or more often if needed.
  • Empty the water chamber after each therapy session and refill with fresh water before use.
  • Wash the water chamber and tubing regularly in warm water with a mild detergent.
  • Keep the heated tube's electrical connection completely dry at all times.
  • Rinse all parts thoroughly and allow to air dry fully, away from direct sunlight, before reassembling.
  • Wipe the exterior of the machine with a dry cloth only — never immerse the device in water.
  • Check and replace air filters as recommended in the user guide.
  • Avoid bleach, alcohol-based cleaners or abrasive materials on any component.

Benefits

  • A complete starter setup — machine, mask, humidifier and heated tube in one package
  • Three cushion sizes supplied, removing the guesswork from mask sizing
  • Top-of-head tube routing keeps the hose off your face and chest
  • Nothing across the bridge of the nose — clearer line of sight, fewer pressure marks
  • Automatic pressure adjustment delivers personalised therapy every night
  • AutoRamp™ makes the first few minutes of therapy easier to settle into
  • Humidification and heated tubing help reduce dryness and rainout
  • myAir™ app makes it easy to track therapy usage and progress
  • Backed by a 2-year manufacturer warranty on the machine

⚠ Please Note

CPAP therapy is a prescription treatment for adults diagnosed with Obstructive Sleep Apnoea, and pressure settings should be configured by your sleep clinician or healthcare provider. Do not adjust prescribed settings, change equipment or stop therapy without medical advice. The AirFit N30i is a nasal mask and may not be suitable if you breathe through your mouth during sleep — discuss mask style with your clinician if you are unsure. Keep the heated tube's electrical connection dry, never fill the water chamber above the maximum level line, and use only genuine ResMed accessories with this device.

📄 Helpful Documents & Resources

Warranty T & C

🛡️ For Machines : Every eligible product you purchase is backed by a 2-year manufacturer warranty, covering manufacturing defects and workmanship under normal use.

 

⚠️ For Masks & Accessories : CPAP
masks and mask components are covered by a 6-month warranty against
manufacturing defects only.

 

*Not covered: Normal wear and tear, misuse, improper cleaning, accidental
damage, or unauthorised modifications.

📖 Read More — To view our detailed Warranty policy

Shipping & Return Policy

🚚 Free Next-Day UK Delivery : Orders placed before 3:00 PM GMT, Monday to Friday, are dispatched the same day using our next-day delivery service.

📖 Read More — To view our detailed Shipping policy

 

↩️ 30-Day Easy Returns : We offer a 30-day return policy on eligible items that are unused, unopened, and in their original sealed packaging. For hygiene and safety reasons, opened or used CPAP Machines, masks, cushions, and other personal-use accessories cannot be returned or replaced.

📖 Read More — To view our detailed Returns & Exchange policy

Frequently Asked Questions

Q1. What is included in the ResMed AirSense 11 Standard Starter Pack?
The pack includes the AirSense 11 Auto CPAP Machine, HumidAir™ Heated Humidifier, ClimateLineAir™ Heated Tube, AirFit N30i Nasal Mask FitPack, 90W UK Power Supply with AC Cord, Travel Bag, 2 Standard Air Filters and User Manual.

Q2. Which mask sizes are included?
The AirFit N30i Nasal Mask FitPack includes Small, Medium and Small-Wide cushions, giving you multiple sizing options.

Q3. Does this AirSense 11 include a heated humidifier?
Yes. The bundle includes the integrated HumidAir™ Heated Humidifier.

Q4. Does the package include a heated tube?
Yes. A ClimateLineAir™ Heated Tube is included and is designed for use with the AirSense 11.

Q5. Is this an Auto CPAP machine?
Yes. The AirSense 11 AutoSet is an automatic CPAP machine that adjusts therapy pressure according to the user's breathing needs.

Q6. Does the package include a power supply?
Yes. It includes a 90W UK Power Supply with AC Cord.

Q7. Is a travel bag included?
Yes. A ResMed Travel Bag is included for convenient storage and transportation.

Q8. Are replacement air filters included?
Yes. The package includes 2 standard air filters.

View full details

Shipping policy

🚚 Fast, Reliable & Fully Tracked Shipping

Every order is dispatched using Royal Mail Tracked 24 or an equivalent fully tracked service, giving you a real-time tracking link so you can follow your delivery every step of the way.

Destination Estimated Delivery Tracking
🇬🇧 United Kingdom Next Working Day* ✅ Included
🇪🇺 Europe 2–3 Working Days ✅ Included
🌍 Rest of the World 7–10 Working Days ✅ Included

*Next working day delivery applies to eligible UK orders placed before our daily dispatch cut-off time. Delivery times are estimates and may occasionally be affected by courier delays, weather, public holidays, or other circumstances beyond our control.


1. Order Processing

We aim to process and dispatch all orders as quickly as possible.

  • Orders are processed on UK business days (Monday to Saturday, excluding public holidays).
  • Orders placed before 12:00 PM (UK time) are typically dispatched the same business day.
  • Orders placed after the cut-off time, or on Sundays and public holidays, will be processed on the next business day.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

2. UK Delivery

We offer FREE tracked delivery on all UK orders.

  • FREE standard tracked delivery on every UK order.
  • Orders are shipped using Royal Mail Tracked 24 or an equivalent tracked courier service.
  • Most UK orders are delivered on the next working day after dispatch.
  • Deliveries are made Monday to Saturday (excluding public holidays).
  • Full tracking details are provided once your order has been dispatched.

While the vast majority of UK deliveries arrive the next working day, delivery times are estimates and may occasionally take 1–2 working days due to courier delays, adverse weather, remote locations, or peak seasonal demand.


3. International Delivery

Europe

Most orders delivered within Europe arrive within 2–3 working days after dispatch using trusted international courier partners.

Rest of the World

Most international orders outside Europe are delivered within 7–10 working days after dispatch.

Please note:

  • Shipping costs are calculated and displayed at checkout.
  • All international shipments include tracking where available.
  • Delivery estimates may vary depending on customs processing and the destination country.

Customs, Duties & Taxes

International orders may be subject to import duties, VAT, taxes, or customs clearance fees imposed by the destination country.

  • These charges are not included in our product prices or shipping fees.
  • Any applicable customs charges are the responsibility of the recipient.
  • Customs authorities or courier companies may require payment before delivery.

If a shipment is delayed, refused, abandoned, or returned due to unpaid customs charges or failure to cooperate with customs authorities, shipping charges and any associated costs are non-refundable.


4. Delivery Restrictions

  • We do not deliver to PO Box or BFPO addresses.
  • Certain products may require additional verification before dispatch to comply with applicable regulations.
  • Orders may be delayed if additional verification is required.

5. Delivery Issues

If your order is delayed, missing, damaged, or incomplete, please contact us as soon as possible.

To help us resolve your issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Photographs of any damaged items or packaging (where applicable).

We will work closely with our courier partners to investigate and resolve delivery issues as quickly as possible.


6. Contact Us

If you have any questions about shipping, delivery times, or tracking, please contact us:

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)

 


Last updated: 28 April 2026

This Shipping Policy explains how CPAP Savers processes, dispatches, and delivers orders within the United Kingdom and internationally.

By placing an order with us, you agree to the terms outlined below.

Refund policy

💙 Shop With Complete Confidence

At CPAP Savers, we're committed to making your shopping experience simple, secure, and worry-free. If there's ever an issue with your order, our friendly UK support team is here to help.

Returns at a Glance

Situation What Happens?
✅ Unused & unopened item 30-day hassle-free returns
✅ Faulty or damaged item Free replacement or full refund
✅ Wrong item received We'll fix it at no cost to you
✅ Tracked support We're here every step of the way

Buy with confidence: If we've made a mistake or your item arrives damaged or faulty, we'll make it right with a replacement or full refund.


Last updated: 14 July 2026


1. Change-of-Mind Returns

If you've changed your mind, you may return eligible items within 30 days of delivery.

To qualify for a refund:

  • The item must be unused, unopened, and in its original sealed packaging.
  • Products must be in a condition suitable for resale.
  • Original delivery charges are non-refundable.
  • Return postage is the customer's responsibility.
  • We recommend using a tracked delivery service and keeping proof of postage.
  • Once your return has been received and inspected, refunds are processed within 10 working days to your original payment method.

Returns requested after 30 days cannot be accepted unless the item is faulty and covered by the manufacturer's warranty.


2. Faulty, Damaged or Incorrect Orders

If something isn't right with your order, please contact us within 7 days of delivery.

This includes:

  • Items damaged during transit
  • Incorrect products received
  • Manufacturing defects

In these situations, we'll arrange either:

  • A free replacement, or
  • A full refund

We'll also cover reasonable return postage costs, and where applicable, refund the original delivery charges.

If a fault develops after 30 days, your product may still be covered by the manufacturer's warranty. We'll gladly assist you with the warranty process wherever possible.


3. Hygiene & Medical Safety

For the safety of all customers, certain medical products cannot be returned once opened unless they are confirmed to be faulty.

This includes (but is not limited to):

  • CPAP Machines
  • CPAP Masks & cushions
  • Tubing and hoses
  • Filters
  • Humidifier chambers
  • Nasal or oral interface components

These restrictions comply with UK consumer hygiene regulations.


4. How to Arrange a Return

To request a return:

  1. Email contact@cpapsavers.com with your order number and reason for return.
  2. We'll confirm whether your return is eligible.
  3. We'll provide return instructions.
  4. Return the item with all original packaging, accessories, and manuals.
  5. Once inspected, your refund will be issued to your original payment method.

5. Items That Cannot Be Returned

Unless faulty, the following items cannot be returned:

  • Opened or used prescription medical devices (including CPAP machines)
  • Opened CPAP masks and hygiene-sensitive products
  • Opened consumables such as filters or straps
  • Clearance or final-sale items
  • Ex-display or refurbished products sold as final sale

6. International Returns

Eligible international returns are accepted.

Please note:

  • Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
  • Import duties, customs fees, and taxes are non-refundable.
  • Refunds are processed once the returned goods have been received and inspected.

7. Returns & Refund Summary

Situation Return Accepted? Refund / Replacement Conditions
Unused & unopened item ✅ Yes ✅ Full refund Within 30 days in original sealed packaging
Opened but unused item ⚠️ Case by case ⚠️ Partial refund or store credit Subject to hygiene inspection
Used mask, tubing or hygiene products ❌ No ❌ Not eligible UK hygiene regulations apply
Faulty or defective product ✅ Yes ✅ Full refund or replacement Report within 7 days where possible
Wrong item received ✅ Yes ✅ Full refund or replacement We cover return shipping
Damaged during delivery ✅ Yes ✅ Full refund or replacement Contact us promptly with photos if possible
Change of mind ✅ Yes ✅ Refund Item must remain unopened and unused

8. Contact Us

If you need help with a return or refund, our support team is happy to help.

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)

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