ResMed

ResMed AirSense 11 AutoSet CPAP with AirFit F20 Mask

£769.00
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ResMed

ResMed AirSense 11 AutoSet CPAP with AirFit F20 Mask

ResMed AirSense 11 AutoSet CPAP with AirFit F20 Mask

Regular price £769.00 with VAT Relief
Sale price £769.00 Regular price £870.00 with VAT Relief
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Shipping policy

🚚 Fast, Reliable & Fully Tracked Shipping

Every order is dispatched using Royal Mail Tracked 24 or an equivalent fully tracked service, giving you a real-time tracking link so you can follow your delivery every step of the way.

Destination Estimated Delivery Tracking
🇬🇧 United Kingdom Next Working Day* ✅ Included
🇪🇺 Europe 2–3 Working Days ✅ Included
🌍 Rest of the World 7–10 Working Days ✅ Included

*Next working day delivery applies to eligible UK orders placed before our daily dispatch cut-off time. Delivery times are estimates and may occasionally be affected by courier delays, weather, public holidays, or other circumstances beyond our control.


1. Order Processing

We aim to process and dispatch all orders as quickly as possible.

  • Orders are processed on UK business days (Monday to Saturday, excluding public holidays).
  • Orders placed before 12:00 PM (UK time) are typically dispatched the same business day.
  • Orders placed after the cut-off time, or on Sundays and public holidays, will be processed on the next business day.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

2. UK Delivery

We offer FREE tracked delivery on all UK orders.

  • FREE standard tracked delivery on every UK order.
  • Orders are shipped using Royal Mail Tracked 24 or an equivalent tracked courier service.
  • Most UK orders are delivered on the next working day after dispatch.
  • Deliveries are made Monday to Saturday (excluding public holidays).
  • Full tracking details are provided once your order has been dispatched.

While the vast majority of UK deliveries arrive the next working day, delivery times are estimates and may occasionally take 1–2 working days due to courier delays, adverse weather, remote locations, or peak seasonal demand.


3. International Delivery

Europe

Most orders delivered within Europe arrive within 2–3 working days after dispatch using trusted international courier partners.

Rest of the World

Most international orders outside Europe are delivered within 7–10 working days after dispatch.

Please note:

  • Shipping costs are calculated and displayed at checkout.
  • All international shipments include tracking where available.
  • Delivery estimates may vary depending on customs processing and the destination country.

Customs, Duties & Taxes

International orders may be subject to import duties, VAT, taxes, or customs clearance fees imposed by the destination country.

  • These charges are not included in our product prices or shipping fees.
  • Any applicable customs charges are the responsibility of the recipient.
  • Customs authorities or courier companies may require payment before delivery.

If a shipment is delayed, refused, abandoned, or returned due to unpaid customs charges or failure to cooperate with customs authorities, shipping charges and any associated costs are non-refundable.


4. Delivery Restrictions

  • We do not deliver to PO Box or BFPO addresses.
  • Certain products may require additional verification before dispatch to comply with applicable regulations.
  • Orders may be delayed if additional verification is required.

5. Delivery Issues

If your order is delayed, missing, damaged, or incomplete, please contact us as soon as possible.

To help us resolve your issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Photographs of any damaged items or packaging (where applicable).

We will work closely with our courier partners to investigate and resolve delivery issues as quickly as possible.


6. Contact Us

If you have any questions about shipping, delivery times, or tracking, please contact us:

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)

 


Last updated: 28 April 2026

This Shipping Policy explains how CPAP Savers processes, dispatches, and delivers orders within the United Kingdom and internationally.

By placing an order with us, you agree to the terms outlined below.

Refund policy

💙 Shop With Complete Confidence

At CPAP Savers, we're committed to making your shopping experience simple, secure, and worry-free. If there's ever an issue with your order, our friendly UK support team is here to help.

Returns at a Glance

Situation What Happens?
✅ Unused & unopened item 30-day hassle-free returns
✅ Faulty or damaged item Free replacement or full refund
✅ Wrong item received We'll fix it at no cost to you
✅ Tracked support We're here every step of the way

Buy with confidence: If we've made a mistake or your item arrives damaged or faulty, we'll make it right with a replacement or full refund.


Last updated: 14 July 2026


1. Change-of-Mind Returns

If you've changed your mind, you may return eligible items within 30 days of delivery.

To qualify for a refund:

  • The item must be unused, unopened, and in its original sealed packaging.
  • Products must be in a condition suitable for resale.
  • Original delivery charges are non-refundable.
  • Return postage is the customer's responsibility.
  • We recommend using a tracked delivery service and keeping proof of postage.
  • Once your return has been received and inspected, refunds are processed within 10 working days to your original payment method.

Returns requested after 30 days cannot be accepted unless the item is faulty and covered by the manufacturer's warranty.


2. Faulty, Damaged or Incorrect Orders

If something isn't right with your order, please contact us within 7 days of delivery.

This includes:

  • Items damaged during transit
  • Incorrect products received
  • Manufacturing defects

In these situations, we'll arrange either:

  • A free replacement, or
  • A full refund

We'll also cover reasonable return postage costs, and where applicable, refund the original delivery charges.

If a fault develops after 30 days, your product may still be covered by the manufacturer's warranty. We'll gladly assist you with the warranty process wherever possible.


3. Hygiene & Medical Safety

For the safety of all customers, certain medical products cannot be returned once opened unless they are confirmed to be faulty.

This includes (but is not limited to):

  • CPAP Machines
  • CPAP Masks & cushions
  • Tubing and hoses
  • Filters
  • Humidifier chambers
  • Nasal or oral interface components

These restrictions comply with UK consumer hygiene regulations.


4. How to Arrange a Return

To request a return:

  1. Email contact@cpapsavers.com with your order number and reason for return.
  2. We'll confirm whether your return is eligible.
  3. We'll provide return instructions.
  4. Return the item with all original packaging, accessories, and manuals.
  5. Once inspected, your refund will be issued to your original payment method.

5. Items That Cannot Be Returned

Unless faulty, the following items cannot be returned:

  • Opened or used prescription medical devices (including CPAP machines)
  • Opened CPAP masks and hygiene-sensitive products
  • Opened consumables such as filters or straps
  • Clearance or final-sale items
  • Ex-display or refurbished products sold as final sale

6. International Returns

Eligible international returns are accepted.

Please note:

  • Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
  • Import duties, customs fees, and taxes are non-refundable.
  • Refunds are processed once the returned goods have been received and inspected.

7. Returns & Refund Summary

Situation Return Accepted? Refund / Replacement Conditions
Unused & unopened item ✅ Yes ✅ Full refund Within 30 days in original sealed packaging
Opened but unused item ⚠️ Case by case ⚠️ Partial refund or store credit Subject to hygiene inspection
Used mask, tubing or hygiene products ❌ No ❌ Not eligible UK hygiene regulations apply
Faulty or defective product ✅ Yes ✅ Full refund or replacement Report within 7 days where possible
Wrong item received ✅ Yes ✅ Full refund or replacement We cover return shipping
Damaged during delivery ✅ Yes ✅ Full refund or replacement Contact us promptly with photos if possible
Change of mind ✅ Yes ✅ Refund Item must remain unopened and unused

8. Contact Us

If you need help with a return or refund, our support team is happy to help.

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)

Description

ResMed

ResMed AirSense™ 11 AutoSet CPAP Machine with AirFit™ F20 Full Face Mask

📦 What's Included

  • 1 × ResMed AirSense™ 11 AutoSet CPAP Machine
  • 1 × ResMed AirFit™ F20 Full Face Mask — Selected Size
  • 1 × Air Filter Pack — 2 Filters
  • 1 × 65W UK Power Supply with AC Power Cord
  • 1 × User Manual
  • 1 × Travel Bag

Automatic CPAP Therapy with a Full Face Mask Included

The ResMed AirSense™ 11 AutoSet CPAP Machine with AirFit™ F20 Full Face Mask combines advanced automatic pressure adjustment, smart comfort features and a modern touchscreen interface in a compact design. It is built to provide personalised CPAP therapy while remaining simple and convenient for everyday use.

The AirSense 11 automatically responds to changes in your breathing throughout the night, adjusting therapy pressure as required. With quiet operation, intuitive controls, a colour touchscreen and a compact footprint, it suits both home use and travel.

The device is also compatible with the ResMed myAir™ app, allowing you to review therapy information, track usage, monitor progress and access helpful equipment reminders.

Please Note: The HumidAir™ Heated Humidifier and ClimateLineAir™ Heated Tube are NOT included with this package and are available separately. Please also select your required AirFit™ F20 mask size before adding to basket.
Intelligent AutoSet™ Technology
Monitors breathing patterns and automatically adjusts therapy pressure through the night, with a dedicated AutoSet™ for Her mode.
AirFit™ F20 Mask Included
A full face mask covering both nose and mouth, supplied in your selected size and ready to use.
Colour Touchscreen Display
A large, responsive screen for settings and daily therapy data, with automatic dimming to reduce night-time light disturbance.
Compact & Travel-Friendly
A sleek, lightweight machine supplied with a travel bag for storage and transport.

Key Features

AutoSet™ Automatic Pressure Adjustment — Responds to your breathing patterns throughout the night.
AutoSet™ for Her Mode — An additional algorithm for breathing patterns commonly associated with female users.
AirFit™ F20 Full Face Mask Included — Supplied in your selected size, covering nose and mouth.
Large Colour Touchscreen — Simple navigation of settings and daily usage information.
Automatic Screen Dimming — Helps reduce light disturbance during night-time use.
AutoRamp™ Comfort Feature — Starts low and builds airflow once regular sleep breathing is detected.
SmartStart™ — Airflow begins automatically when you breathe into the connected mask.
SmartStop™ — Airflow stops automatically when the mask is removed.
myAir™ App Compatible — Therapy history, progress tracking and equipment reminders on your phone.
Quiet Operation — Designed to run unobtrusively beside the bed.
Humidifier Ready — Accepts the HumidAir™ Heated Humidifier, available separately.
2-Year Manufacturer Warranty — Covering the AirSense™ 11 AutoSet machine.

Intelligent AutoSet™ Technology

The AirSense 11 uses advanced AutoSet™ technology to monitor breathing patterns and automatically adjust therapy pressure throughout the night, rather than holding a single fixed setting from lights out to morning.

It offers two therapy modes:

  • AutoSet™
  • AutoSet™ for Her

AutoSet™ for Her provides an additional algorithm designed to respond to breathing patterns commonly associated with female users.

Colour Touchscreen Display

The AirSense 11 features a large, responsive colour touchscreen that makes navigating therapy settings and viewing daily information straightforward — no complicated menus to work through.

Automatic screen dimming helps reduce light disturbance during night-time use, so the display does not become a distraction in a dark bedroom.

AutoRamp™, SmartStart™ & SmartStop™

AutoRamp™ begins therapy at a lower pressure and gradually increases airflow when regular sleep breathing is detected, helping provide a smoother transition into sleep.

SmartStart™ automatically starts airflow when breathing is detected through the connected mask, and SmartStop™ stops airflow when the mask is removed — so there are no buttons to press at either end of the night.

AirFit™ F20 Full Face Mask Included

This package includes a ResMed AirFit™ F20 Full Face Mask in your selected size.

The AirFit F20 is a full face CPAP mask designed to provide coverage over both the nose and mouth. It can be a suitable option for users who breathe through their mouth during sleep, or who find a nasal mask alone does not hold therapy pressure effectively.

Available Mask Sizes: Please select your required size from the options above before adding this package to your basket.

HumidAir™ Heated Humidifier Compatibility

The AirSense 11 is compatible with the ResMed HumidAir™ Heated Humidifier, which is available separately.

When added to the AirSense 11, the HumidAir humidifier introduces moisture into the airflow and can help improve comfort by reducing dryness during CPAP therapy — useful if you wake with a dry mouth, nose or throat.

ClimateLineAir™ Heated Tube Compatibility

The AirSense 11 is compatible with the ResMed ClimateLineAir™ Heated Tube when used together with the HumidAir™ Heated Humidifier. Both are available separately.

Heated tubing helps maintain a consistent air temperature along the hose and can help reduce condensation forming inside the CPAP tube.

ResMed myAir™ App Connectivity

The AirSense 11 works with the ResMed myAir™ app, providing convenient access to:

  • Therapy usage information
  • Usage history
  • Therapy progress
  • Equipment reminders
  • Personalised guidance

Compact & Travel-Friendly

The sleek and lightweight design of the AirSense 11 makes it convenient for everyday use and straightforward to pack when you travel.

The included travel bag provides convenient storage and transportation for the machine and accessories.

🛡️ Warranty

2-Year Manufacturer Warranty is included with the ResMed AirSense™ 11 AutoSet CPAP Machine. Accessories such as the mask, cushion, headgear, tubing and filters are consumable items and are covered by their own separate manufacturer terms.

Compatibility Guide

Compatible With
  • ResMed AirFit™ F20 Full Face Mask
  • Other genuine ResMed CPAP masks
  • HumidAir™ Heated Humidifier (sold separately)
  • ClimateLineAir™ Heated Tube (sold separately)
  • Standard AirSense™ 11 tubing
  • Genuine ResMed replacement accessories
Not Compatible With
  • AirSense™ 10 humidifier chambers
  • AirSense™ 10 ClimateLineAir™ tubing
  • Non-genuine third-party accessories

Product Specifications

Specification Details
Product Type Automatic CPAP Machine (APAP) with Mask
Brand ResMed
Model AirSense™ 11 AutoSet
Therapy Modes AutoSet™, AutoSet™ for Her
Comfort Features AutoRamp™, SmartStart™, SmartStop™
Display Colour Touchscreen with Automatic Dimming
Mask Included ResMed AirFit™ F20 Full Face Mask — Selected Size
Humidification Not Included — HumidAir™ Available Separately
Heated Tubing Not Included — ClimateLineAir™ Available Separately
App Connectivity ResMed myAir™
Power Supply 65W UK Power Supply with AC Power Cord
Travel Bag Included
Warranty 2-Year Manufacturer Warranty (Machine)

🧼 Cleaning & Care

To help maintain hygiene and performance of your AirSense™ 11 setup:

  • Unplug the machine before cleaning any component.
  • Wash the mask cushion daily in warm water with a mild detergent.
  • Wash the headgear and tubing weekly, or more often if needed.
  • Rinse all parts thoroughly with clean water.
  • Allow components to air dry fully, away from direct sunlight, before reassembling.
  • Wipe the exterior of the machine with a dry cloth only — never immerse the device in water.
  • Check and replace air filters as recommended in the user guide.
  • Avoid bleach, alcohol-based cleaners or abrasive materials on any component.

Benefits

  • Automatic pressure adjustment delivers personalised therapy every night
  • Full face mask included — ready to begin therapy without a separate mask purchase
  • Suitable for users who breathe through their mouth during sleep
  • Touchscreen interface is straightforward for new and experienced CPAP users
  • myAir™ app makes it easy to track therapy usage and progress
  • Compact design with travel bag for use at home or away
  • Humidifier and heated tubing can be added later if you need them
  • Backed by a 2-year manufacturer warranty on the machine

⚠ Please Note

CPAP therapy is a prescription treatment for adults diagnosed with Obstructive Sleep Apnoea, and pressure settings should be configured by your sleep clinician or healthcare provider. Do not adjust prescribed settings, change equipment or stop therapy without medical advice. Use only genuine ResMed accessories with this device, and follow the manufacturer's instructions for use, cleaning and replacement schedules. Speak to your clinician if you experience discomfort, persistent mask leaks or worsening symptoms.

📄 Helpful Documents & Resources

Warranty T & C

🛡️ For Machines : Every eligible product you purchase is backed by a 2-year manufacturer warranty, covering manufacturing defects and workmanship under normal use.

 

⚠️ For Masks & Accessories : CPAP
masks and mask components are covered by a 6-month warranty against
manufacturing defects only.

 

*Not covered: Normal wear and tear, misuse, improper cleaning, accidental
damage, or unauthorised modifications.

📖 Read More — To view our detailed Warranty policy

Shipping & Return Policy

🚚 Free Next-Day UK Delivery : Orders placed before 3:00 PM GMT, Monday to Friday, are dispatched the same day using our next-day delivery service.

📖 Read More — To view our detailed Shipping policy

 

↩️ 30-Day Easy Returns : We offer a 30-day return policy on eligible items that are unused, unopened, and in their original sealed packaging. For hygiene and safety reasons, opened or used CPAP Machines, masks, cushions, and other personal-use accessories cannot be returned or replaced.

📖 Read More — To view our detailed Returns & Exchange policy

Frequently Asked Questions

Q. What is included with the ResMed AirSense 11 package?
A. The package includes 1 × ResMed AirSense 11 AutoSet CPAP Machine, 1 × AirFit F20 Full Face Mask in the selected size, 2 × air filters, 1 × 65W UK power supply with AC power cord, 1 × user manual and 1 × travel bag.

Q. Is the AirFit F20 mask included?
A. Yes. A genuine ResMed AirFit F20 Full Face Mask is included. You can select the required mask size from the available options.

Q. Is the HumidAir Heated Humidifier included?
A. No. The HumidAir Heated Humidifier is compatible with the AirSense 11 but is not included in this package and can be purchased separately.

Q. Is the ClimateLineAir Heated Tube included?
A. No. The ClimateLineAir Heated Tube is compatible with the AirSense 11 and HumidAir Heated Humidifier but is not included with this package.

Q. How does the AirSense 11 AutoSet work?
A. The AutoSet algorithm monitors breathing patterns and automatically adjusts therapy pressure throughout the night according to changing breathing needs.

Q. Does the AirSense 11 include AutoSet for Her?
A. Yes. The AirSense 11 includes AutoSet for Her, an additional therapy mode designed to respond to breathing patterns commonly associated with female users.

Q. Does the AirSense 11 have a touchscreen?
A. Yes. It features a responsive colour touchscreen for easy access to therapy settings and device information.

Q. What is AutoRamp on the AirSense 11?
A. AutoRamp starts therapy at a lower pressure and gradually increases airflow when regular sleep breathing is detected, helping provide a smoother transition into sleep.

Q. Does the AirSense 11 have SmartStart and SmartStop?
A. Yes. SmartStart automatically starts airflow when breathing is detected through the connected mask, while SmartStop stops airflow when the mask is removed.

Q. Is the AirSense 11 compatible with the myAir app?
A. Yes. The AirSense 11 is compatible with the ResMed myAir app, allowing access to therapy usage information, history, progress tracking and equipment reminders.

Q. Is the AirFit F20 suitable for mouth breathers?
A. The AirFit F20 is a full-face mask covering both the nose and mouth, making it an option for users who breathe through their mouth during sleep.

Q. Does the AirSense 11 come with a warranty?
A. Yes. The AirSense 11 AutoSet CPAP Machine includes a 2-year manufacturer warranty.

Q. Is the AirSense 11 suitable for travel?
A. Yes. Its compact design makes it convenient for travel, and a travel bag is included with the package.

View full details
ResMed AirSense 11 AutoSet CPAP with AirFit F20 Mask
ResMed AirSense 11 AutoSet CPAP with AirFit F20 Mask Medium £769.00

Shipping policy

🚚 Fast, Reliable & Fully Tracked Shipping

Every order is dispatched using Royal Mail Tracked 24 or an equivalent fully tracked service, giving you a real-time tracking link so you can follow your delivery every step of the way.

Destination Estimated Delivery Tracking
🇬🇧 United Kingdom Next Working Day* ✅ Included
🇪🇺 Europe 2–3 Working Days ✅ Included
🌍 Rest of the World 7–10 Working Days ✅ Included

*Next working day delivery applies to eligible UK orders placed before our daily dispatch cut-off time. Delivery times are estimates and may occasionally be affected by courier delays, weather, public holidays, or other circumstances beyond our control.


1. Order Processing

We aim to process and dispatch all orders as quickly as possible.

  • Orders are processed on UK business days (Monday to Saturday, excluding public holidays).
  • Orders placed before 12:00 PM (UK time) are typically dispatched the same business day.
  • Orders placed after the cut-off time, or on Sundays and public holidays, will be processed on the next business day.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

2. UK Delivery

We offer FREE tracked delivery on all UK orders.

  • FREE standard tracked delivery on every UK order.
  • Orders are shipped using Royal Mail Tracked 24 or an equivalent tracked courier service.
  • Most UK orders are delivered on the next working day after dispatch.
  • Deliveries are made Monday to Saturday (excluding public holidays).
  • Full tracking details are provided once your order has been dispatched.

While the vast majority of UK deliveries arrive the next working day, delivery times are estimates and may occasionally take 1–2 working days due to courier delays, adverse weather, remote locations, or peak seasonal demand.


3. International Delivery

Europe

Most orders delivered within Europe arrive within 2–3 working days after dispatch using trusted international courier partners.

Rest of the World

Most international orders outside Europe are delivered within 7–10 working days after dispatch.

Please note:

  • Shipping costs are calculated and displayed at checkout.
  • All international shipments include tracking where available.
  • Delivery estimates may vary depending on customs processing and the destination country.

Customs, Duties & Taxes

International orders may be subject to import duties, VAT, taxes, or customs clearance fees imposed by the destination country.

  • These charges are not included in our product prices or shipping fees.
  • Any applicable customs charges are the responsibility of the recipient.
  • Customs authorities or courier companies may require payment before delivery.

If a shipment is delayed, refused, abandoned, or returned due to unpaid customs charges or failure to cooperate with customs authorities, shipping charges and any associated costs are non-refundable.


4. Delivery Restrictions

  • We do not deliver to PO Box or BFPO addresses.
  • Certain products may require additional verification before dispatch to comply with applicable regulations.
  • Orders may be delayed if additional verification is required.

5. Delivery Issues

If your order is delayed, missing, damaged, or incomplete, please contact us as soon as possible.

To help us resolve your issue quickly, please include:

  • Your order number.
  • A description of the issue.
  • Photographs of any damaged items or packaging (where applicable).

We will work closely with our courier partners to investigate and resolve delivery issues as quickly as possible.


6. Contact Us

If you have any questions about shipping, delivery times, or tracking, please contact us:

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)

 


Last updated: 28 April 2026

This Shipping Policy explains how CPAP Savers processes, dispatches, and delivers orders within the United Kingdom and internationally.

By placing an order with us, you agree to the terms outlined below.

Refund policy

💙 Shop With Complete Confidence

At CPAP Savers, we're committed to making your shopping experience simple, secure, and worry-free. If there's ever an issue with your order, our friendly UK support team is here to help.

Returns at a Glance

Situation What Happens?
✅ Unused & unopened item 30-day hassle-free returns
✅ Faulty or damaged item Free replacement or full refund
✅ Wrong item received We'll fix it at no cost to you
✅ Tracked support We're here every step of the way

Buy with confidence: If we've made a mistake or your item arrives damaged or faulty, we'll make it right with a replacement or full refund.


Last updated: 14 July 2026


1. Change-of-Mind Returns

If you've changed your mind, you may return eligible items within 30 days of delivery.

To qualify for a refund:

  • The item must be unused, unopened, and in its original sealed packaging.
  • Products must be in a condition suitable for resale.
  • Original delivery charges are non-refundable.
  • Return postage is the customer's responsibility.
  • We recommend using a tracked delivery service and keeping proof of postage.
  • Once your return has been received and inspected, refunds are processed within 10 working days to your original payment method.

Returns requested after 30 days cannot be accepted unless the item is faulty and covered by the manufacturer's warranty.


2. Faulty, Damaged or Incorrect Orders

If something isn't right with your order, please contact us within 7 days of delivery.

This includes:

  • Items damaged during transit
  • Incorrect products received
  • Manufacturing defects

In these situations, we'll arrange either:

  • A free replacement, or
  • A full refund

We'll also cover reasonable return postage costs, and where applicable, refund the original delivery charges.

If a fault develops after 30 days, your product may still be covered by the manufacturer's warranty. We'll gladly assist you with the warranty process wherever possible.


3. Hygiene & Medical Safety

For the safety of all customers, certain medical products cannot be returned once opened unless they are confirmed to be faulty.

This includes (but is not limited to):

  • CPAP Machines
  • CPAP Masks & cushions
  • Tubing and hoses
  • Filters
  • Humidifier chambers
  • Nasal or oral interface components

These restrictions comply with UK consumer hygiene regulations.


4. How to Arrange a Return

To request a return:

  1. Email contact@cpapsavers.com with your order number and reason for return.
  2. We'll confirm whether your return is eligible.
  3. We'll provide return instructions.
  4. Return the item with all original packaging, accessories, and manuals.
  5. Once inspected, your refund will be issued to your original payment method.

5. Items That Cannot Be Returned

Unless faulty, the following items cannot be returned:

  • Opened or used prescription medical devices (including CPAP machines)
  • Opened CPAP masks and hygiene-sensitive products
  • Opened consumables such as filters or straps
  • Clearance or final-sale items
  • Ex-display or refurbished products sold as final sale

6. International Returns

Eligible international returns are accepted.

Please note:

  • Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
  • Import duties, customs fees, and taxes are non-refundable.
  • Refunds are processed once the returned goods have been received and inspected.

7. Returns & Refund Summary

Situation Return Accepted? Refund / Replacement Conditions
Unused & unopened item ✅ Yes ✅ Full refund Within 30 days in original sealed packaging
Opened but unused item ⚠️ Case by case ⚠️ Partial refund or store credit Subject to hygiene inspection
Used mask, tubing or hygiene products ❌ No ❌ Not eligible UK hygiene regulations apply
Faulty or defective product ✅ Yes ✅ Full refund or replacement Report within 7 days where possible
Wrong item received ✅ Yes ✅ Full refund or replacement We cover return shipping
Damaged during delivery ✅ Yes ✅ Full refund or replacement Contact us promptly with photos if possible
Change of mind ✅ Yes ✅ Refund Item must remain unopened and unused

8. Contact Us

If you need help with a return or refund, our support team is happy to help.

📧 contact@cpapsavers.com

🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)

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