Last updated: 28 April 2026
At CPAP Savers, protecting your personal information is a priority. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website or make a purchase from us. It also outlines your rights under applicable UK data protection laws.
By accessing or using our website, you agree to the practices described in this policy.
1. Who We Are
CPAP Savers operates this online store to provide sleep therapy products and related services. Our website is powered by Shopify, which enables us to securely deliver our products and services to customers.
2. What Information We Collect
We may collect the following types of personal data depending on how you interact with us:
Information You Provide
- Name, billing and delivery address
- Email address and phone number
- Payment details (processed securely via payment providers)
- Account login details (if you create an account)
- Messages or enquiries sent to our support team
Automatically Collected Data
- IP address and device type
- Browser and operating system
- Website activity (pages viewed, time spent, clicks)
- Cookies and tracking technologies
Order & Transaction Data
- Products viewed or purchased
- Order history, returns, and exchanges
- Preferences and saved items
3. How We Collect Your Data
We collect personal data through:
- Direct interactions (orders, account creation, contact forms)
- Automated technologies (cookies, analytics tools)
- Third-party providers (payment gateways, Shopify platform services)
4. How We Use Your Information
We use your data for the following purposes:
Order Processing & Service Delivery
- Process payments and fulfil orders
- Arrange delivery and manage returns
- Provide account functionality
Customer Support
- Respond to enquiries and requests
- Communicate updates about your orders
Website Improvement
- Analyse user behaviour to improve website performance
- Personalise your shopping experience
Marketing & Promotions
- Send offers, updates, or newsletters (you can opt out anytime)
- Show relevant advertisements based on browsing activity
Security & Legal Compliance
- Detect fraud or suspicious activity
- Comply with legal obligations and enforce our terms
5. Sharing Your Information
We only share your data where necessary, including:
-
Service providers (payment processors, delivery partners, IT services)
-
Shopify platform to operate and maintain our store
-
Marketing partners for advertising and analytics
-
Legal authorities when required by law
We do not sell your personal data.
6. Shopify & Third-Party Processing
Our store is hosted on Shopify. This means your data may be processed by Shopify and its partners to support store functionality, payments, and analytics.
Shopify may process data outside the UK or EEA. Safeguards are in place to ensure your data remains protected.
7. Cookies & Tracking
We use cookies and similar technologies to:
- Enable website functionality
- Remember your preferences
- Analyse traffic and performance
- Support advertising efforts
You can manage cookie preferences through your browser settings.
8. Data Retention
We retain your personal data only as long as necessary to:
- Fulfil orders and provide services
- Meet legal and tax obligations
- Resolve disputes
When no longer required, your data is securely deleted or anonymised.
9. Data Security
We use appropriate technical and organisational measures to protect your information. However, no system is completely secure, and we encourage you to keep your login details confidential.
10. Your Rights (UK & EEA Users)
You may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request transfer of your data (data portability)
- Withdraw consent for marketing
To exercise your rights, contact us using the details below.
11. Children’s Privacy
Our website is not intended for individuals under 18. We do not knowingly collect data from children.
12. International Data Transfers
Your data may be transferred outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by regulators.
13. Third-Party Links
Our website may include links to other websites. We are not responsible for their privacy practices, so we recommend reviewing their policies separately.
14. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
15. Contact Us
If you need help with our policies or T&C, we’re here to help:
📧 contact@cpapsavers.com
🕘 Monday to Friday, 9:00 AM – 5:00 PM (UK time)
